Charbic

Hi, I've got a new response in my ticket. They suggested me: Update the firmware from ICUE. Do a soft reset 1: Unplug the keyboard. 2: Press the Esc key 3: While holding the Esc key, plug in the keyboard. 4: Hold the key down for 10 seconds. 5: Release the key. I've tried both of them, my keyboard is not recognized in ICUE so i can't update it from ICUE, also when i try a soft reset my keyboard does nothing so i guess is not working. The only response i get from the keyboard is the CRP_DISABLD drive with the old firmware.bin file in it. If someone had any similar issue and can help me. Thanks

Thx Albert, i've just sent you a message with my ticket number.

Hi, After a power outage my keyboard Strafe RGB MK.2 stopped working, once i plug it in the CRP_DISABLD folder is opened with a firmware.bin file in it. I've already contacted support and they give me some instructions to hard reset the keyboard and manually install a new firmware file which they send me. 1: Unplug your keyboard from the computer. 2: Locate the small pinhole underneath your keyboard. For some, this will be located near the polling rate switch by the cable. On others, it will be located underneath on the tilt legs on the bottom of the keyboard. 3: Using a small paperclip or push-pin, press down on the button inside the pinhole. 4: Plug your keyboard back into the computer, while holding down the pinhole button. 5: Once it is plugged back in, your computer should recognize a drive called CRP_Disabled. Please open this. 6: Download the firmware file from the ticket. If it is compressed into a .RAR file, please extract this file to an easily found location on the computer. 7: Delete the file FIRMWARE.BIN from the CRP_DISABLED drive, and then place the file with ISP in it’s name to the CRP_Disabled drive. After completing the process the keyboard is still not responding, once i plug the keyboard the CRP_DISABLD folder is opened with the old firmware.bin file is like the keyboard is not correctly installing the new firmware or is not able to do it. Any ideas? Thanks!