Hello Corsair Team,
I would like to kindly ask you to reply to my ticket #2001239610.
To clarify:
06/06/2020 I applied for Corsair SF600 Platinum replacement.
18/06/2020 I received a pre-paid DHL label to send back a faulty PSU.
19/06/2020 I paid deposit of 93.10 GBP and received an email stating that a replacement will be sent in 2 working days and I waited a week longer for that.
27/06/2020 You finally sent a parcel to me.
29/06/2020 I received a parcel.
03/07/2020 I sent back a faulty PSU.
06/07/2020 You received a parcel.
07/07/2020 I received an email with information that you are processing deposit refund and it will take up to 2 working days.
Since 13/07/2020 I have been sending you 2-3 messages every few days asking if you could check on my refund - a sort of reminder that you didn't actually process the refund at all.
Corsair, it's been nearly 2 months to deal with RMA process, it's still open and I've been waiting for any answers to my messages for a week.
Why do you inform people that you're processing refund and don't do it anyway? Maybe I should just ask my bank for a charge back then?
Kind regards
