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Azureblood2

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Everything posted by Azureblood2

  1. You would mainly be looking at 2 sticks of 3600 MHz CL16 or lower that is on the motherboard QVL sheet I'm using CMK32GX4M2K3600C16 ver 4.31 which is a really good kit of Samsung B-Die
  2. And that is for EACH response. I went 8 days without a response to an 'Urgent' ticket that was already escalated to a supervisor. Each day I asked for a status update and never got one. When they did send a response, they never actually addressed the questions that I had asked. This is just the start of your headaches with Corsair... If you have the option to return it I suggest you do that (if not just for your own sanity)
  3. I bought an a100 last year and tried to buy an a200 this year. Orders take 3-5 business days just to process before it can be officially processed. You are just left in limbo with no feedback for a while. For the a200 I tried to order, they rejected my payment method (PayPal) without a clear indication as to why. They didn't give me a chance to provide another payment method, they just canceled the order. I placed another order using my credit card and the same thing happened. I called my credit card company and they said that they had approved the transaction. I read the billing address straight off the order, and they confirmed it was what they had on file for my credit card. On the third attempt the order went through, and the only thing I changed was capitalizing the billing address. At the same time as this was happening I was also trying to pay for a temporary a100 so that I could RMA mine. The same thing happened with this order, twice. The credit card company said they were not rejecting the transactions. aI tried to call Corsair in order to get this straightened out. Phone support could do absolutely nothing, they had to open a support ticket with the Web store. There was no one that I could speak to at the web store, email only and responses took 1-2 days. Corsair stuck to their guns and insisted that it was the credit card company. I ended up having to RMA my computer w/o a previously shipped replacement. I ended up canceling the a200 order, as after all of this and my other issues I want nothing to do with Corsair anymore. I would suggest that you do the same, the only thing these machines have going for them is the small form factor. You don't get an acceptable level of customer support or software support for the insane markup (easily $1000+) that we pay for these machines.
  4. That is correct. I'll also throw in that Corsair's 'Award Winning support' was a participation award. It was a horrendous experience every time I needed to open a ticket.
  5. Small form factor PCs will ALWAYS run hotter than the same parts in a mid or full sized case. You are cramming hot parts closer together with muich less airflow. That being said... IF iCUE is ramping up the fan to full speed, and that is a BIG if, then your system will be fine. The CPU and GPU will down-clock according to run at the heat load AMD / NVIDIA intends them to run at.
  6. There is a cooling log stored somewhere in Program Files or Program Files (x86). IIRC there is also a place in the app where you can download them.
  7. You'd think that, but you'd be wrong... This is Corsair. I've owned an a100 for over a year. You don't even get acceptable support for that price tag.The machine's performance is much worse as compared to the same parts in a traditional case. They put a DisplayPort 1.2 extension between the inside and outside of the case, for a DisplayPort 1.4a card. There are MULTIPLE bugs in the iCUE that cause the fan to stop cooling your system. Corsair uses custom BIOS, and won't provided updates even if the board manufacturer has them available. I would return the system while you still can, this is just the start of your headaches with Corsair. The form factor is the ONLY thing this machine has going for it, and it really isn't worth it. See the cliff notes version of my experience over the past year in this Post I had to run the fan on my a100 at 100% all the time because of a bug in iCUE. I personally didn't find it that loud, but I guess that is subjective. You can try setting a fixed fan %, but if the coolant on either side hits 60c (and it will) the system will start flashing red and ramp the fans up. There isn't much that you can do about the heat, you got a 250W GPU + 120W of CPU cranking away. That generates heat, no two ways about it. Sources: https://forum.corsair.com/v3/showthread.php?t=200587 https://forum.corsair.com/v3/showthread.php?t=205532 https://forum.corsair.com/v3/showthread.php?t=206589 https://forum.corsair.com/v3/showthread.php?t=206380 https://forum.corsair.com/v3/showthread.php?t=206409 https://forum.corsair.com/v3/showpos...0&postcount=10
  8. I started seeing that about 2 weeks after I bought my a100, followed by iCUE turning off my fan completely. This happened in both iCUE3 and iCUE4, iCUE is riddled with bugs can't be trusted to keep any machine cool. I had opened a support ticket immediately, and the person on the other end either couldn't / didn't want to understand / fix the issue. He instead suggested that it was because it was summer time and that it was fine for the CPU to be running at 90c at idle as long as it wasn't blue screening. When I finally got him to understand that it was a bug an iCUE, he said he'd let the iCUE team know about it... and then marked the ticket as solved even though my fan still wasn't spinning. A year later they released iCUE4 with the exact same bug, and a few more gems (see this Thread) What I ended up doing for the year I owned that machine was to move the fan to the motherboard header instead of the CPU cooler. If you do this, you will need to run the fan at 100% as it can no longer ramp up based on a low CPU / High GPU load.
  9. Check the cooling logs (can download them from the app) and make sure that it isn't turning off the fan. I've had both iCUE3 and iCUE4 do this to me on my a100. For me, the fan coming on at full speed is actually the hardware protection bypassing the iCUE profile because it detected and overheat situation. If you are setting a fixed % fan speed, know that it is bugged in iCUE4... see this Thread. This will only be the start of your headaches with Corsair. You will more than likely not get your question answered either here or in an official ticket. If you open an official ticket you will wait days between replies and will quickly realize that the person on the other end either can't or doesn't want to understand / fix the issue. I would highly suggest that you return that system while you still can. The machine's performance is much worse as compared to the same parts in a traditional case. There are MULTIPLE bugs in the iCUE that cause the fan to stop cooling your system. Corsair uses custom BIOS, and won't provided updates even if the board manufacturer has them available. Their 'Award winning support' was a participation award, so what are you ACTUALLY paying a premium for? Go to another company like REDUX and stay far away from this hot mess. The form factor is the ONLY thing these machines have going for it. I've owned an a100 for a year and had nothing but issues with it and Corsair. Sources: https://forum.corsair.com/v3/showthread.php?t=200587 https://forum.corsair.com/v3/showthread.php?t=205532 https://forum.corsair.com/v3/showthread.php?t=206589 https://forum.corsair.com/v3/showthread.php?t=206380 https://forum.corsair.com/v3/showthread.php?t=206409 https://forum.corsair.com/v3/showpos...0&postcount=10
  10. I'm in the same boat... love the form factor of the machine. I've literally put it in a backpack and taken it to a friend's house. I'll keep saying this till I'm blue in the face (or they ban me from the forums)... Corsair's 'Award winning support' is a participation award. Stay Away.
  11. Corsair already has insane markups on these machines... Look at the a200 Pro, $4400 for a 5950x / 3080 sitting on a b550 board using CL18 RAM and outdated display cable extensions that will limit your monitor options... The markups are going to be insane if they ever release that machine. The machine's performance is much worse as compared to the same parts in a traditional case. There are MULTIPLE bugs in the iCUE that cause the fan to stop cooling your system. Corsair uses custom BIOS, and won't provided updates even if the board manufacturer has them available. Their 'Award winning support' was a participation award, so what are you ACTUALLY paying a premium for? Go to another company like REDUX and stay far away from this hot mess. The form factor is the ONLY thing these machines have going for it. I've owned an a100 for a year and had nothing but issues with it and Corsair. Sources: https://forum.corsair.com/v3/showthread.php?t=200587 https://forum.corsair.com/v3/showthread.php?t=205532 https://forum.corsair.com/v3/showthread.php?t=206589 https://forum.corsair.com/v3/showthread.php?t=206380 https://forum.corsair.com/v3/showthread.php?t=206409 https://forum.corsair.com/v3/showpos...0&postcount=10
  12. Corsair already has insane markups on these machines... Look at the a200 Pro, $4400 for a 5950x / 3080 sitting on a b550 board using CL18 RAM and outdated display cable extensions that will limit your monitor options... The markups are going to be insane if they ever release that machine. The machine's performance is much worse as compared to the same parts in a traditional case. There are MULTIPLE bugs in the iCUE that cause the fan to stop cooling your system. Corsair uses custom BIOS, and won't provided updates even if the board manufacturer has them available. Their 'Award winning support' was a participation award, so what are you ACTUALLY paying a premium for? Go to another company like REDUX and stay far away from this hot mess. The form factor is the ONLY thing these machines have going for it. I've owned an a100 for a year and had nothing but issues with it and Corsair. Sources: https://forum.corsair.com/v3/showthread.php?t=200587 https://forum.corsair.com/v3/showthread.php?t=205532 https://forum.corsair.com/v3/showthread.php?t=206589 https://forum.corsair.com/v3/showthread.php?t=206380 https://forum.corsair.com/v3/showthread.php?t=206409 https://forum.corsair.com/v3/showpost.php?p=1094010&postcount=10
  13. This was my experience as well. I opened a ticket within 2 weeks of owning the system, and it would be days between replies. The support tech didn't understand that I was reporting that a software bug was turning off my fans and causing an overheat situation. He instead kept trying to blame it on the weather. When I finally got him to understand, he filed a bug report with the iCUE team and closed the issue as 'Solved' even though the issue was never actually solved. I wish you luck with the RMA... when they wanted to do an ARMA for my BIOS issue it failed. They wanted to put a hold on my credit card. The first attempt failed and they said the credit card denied it. I called my credit card company (Chase), and they said they didn't deny it. I verified the billing address from the order with Chase and they said it was correct. I informed them that I would be re-attempting the purchase. They put in a second ARMA, and again they said the card was denied. I called Chase and again they said that they had approved the transaction and Corsair just didn't take the funds. I went back to Corsair with this information and they stuck to their guns saying it was the credit card company that denied it. They offered me two options... normal RMA or try the ARMA a third and final time. If it was denied again then they wouldn't RMA my system at all, even though it was under warranty. I need a computer because I work from home full time, and I had told them this, which is why I tried to do the ARMA. I ended up having to build an entirely new system so that I could get the system RMA'd. Luckily I had spare parts and my brother had an old NVIDIA 1050. When they got the system they ended up replacing the cooler and the SSD. The cooler may or may not have needed replacement as the errors may have been caused by the AMD x570 bug I was trying to get a BIOS update for. Despite me explicitly asking several times if they updated the BIOS, they never answered my question. I will never know if they actually tested the cooler with updated BIOS, as the machine they sent back to me was not the machine they sent back to me. They sent back a dirty, scuffed, and scratched refurbished system. I booted the system in to the BIOS, and this refurbished unit did not have the latest BIOS. I immediately shut the system down, but it back in the box and listed it for sale on eBay never having booted it. Corsair's Award winning support is a participation award. Do not buy a system from them. If you bought a system from them and it is still in the return window... return it. Their machines are overpriced and under-supported. Stay Far Far away from this company.
  14. Nope they do not let you add fan profiles or specify a curve with the CorsairONE. I was told this is for 'Warranty' purposes. Only Corsair themselves are allowed to turn off the fan completely and destroy the hardware.
  15. You know what would be great? Corsair shipping a $3800 machine with the latest BIOS.
  16. I was considering buying an a200, despite all of the issues that I had with my a100. I tried to place an order using PayPal. Three days later the order was canceled, no reason stated. Just some vague message to validate the billing address and make sure I wasn't using a VPN. I wasn't given the option to try a different payment method. I placed another order using a credit card instead of PayPal, but this had the same result. I tried calling Corsair to figure out what the issue was so that I could get the order placed. All phone support could do was put in a support ticket with 'Web Store' and couldn't actually tell me what was wrong. Web store support insisted that it was my credit card company that was rejecting the transaction. I called the credit card company and they said the transaction was approved and not marked as fraudulent. While on the phone I read the billing address from the order and they validated it as 100% correct. The third time I placed the order with the same card and billing address and it went through... the only thing I could possibly think was different was capitalization. This exact same thing happened when I was trying to place a hold on the same credit card in order to get a computer while mine was being RMA'd. After two failures told me they weren't going to try anymore and that I would need send my system in w/o getting a replacement first. When I was using the a100, I managed to get a hold of an AMD 5950x. I had already replaced the motherboard because of the my BIOS issue, which I'm assuming you know of from reading my thread here. IMO the CPU cooler that is included in the a100, and is more than likely the same as the a200, doesn't have enough surface are to be able to keep 5950x cool. I moved the motherboard and CPU to a more traditional case with an Arctic Freezer II 280 when I had to RMA my a100. With PBO enabled in both cases, the more traditional layout easily clocked 3-500MHz faster in mullti-core loads. Single core loads are breaking 5GHz. Same motherboard, RAM, and CPU. Toss in another 70W for the GPU, that single fan is doing a lot more work. This system is already extremely overpriced. This system is not upgradeable. This system is hampered by poor design choices. You could argue that you are paying Corsair's 'Award winning support', but that was a participation award. Cancel the order before you cause yourself anymore headaches.
  17. This is a bug in the iCUE software that has gone unresolved for over a year. Basically iCUE turned off your fan, so the coolant temps skyrocketed. When they hit 60c, hardware protection kicks in and ramps up the fan to 100%. When coolant temps fall below 60c control is returned to iCUE which will then turn off the fan. This same thing happened to me a few weeks after I bought my a100 last year. I opened a support ticket for it, and it took 2 months for me to get them to understand the issue and that it wasn't weather related. They said they needed to message the iCUE team and marked my issue as resolved. The bug still exists in both iCUE3 and iCUE4, it was never fixed. I had to connect my fan to the motherboard header and run it at 100% to ensure adequate cooling of both the CPU and GPU. Corsair support is absolutely horrendus, it will take months to try and get this fixed. Meanwhile iCUE will be slowly baking your hardware to death. This post pretty much sums up my experience during the year I owned this machine. In order to RMA my machine for a BIOS update, I had to build a completely new machine so that I could continue to work. When they got the machine, they said that there were replacing the cooler and SSD. What I got back was a completely different machine, without the updated BIOS. I ended up selling the refurbished as I don't need this headache in my life. I love the form factor of this machine, but Corsair doesn't properly support these machines. They are overpriced for the hardware that you get, and due to cooling the CPUs under-perform compared to a decent air cooler. There is also this where a Corsair employee admitted that they are using HDMI 2.0 / DisplayPort 1.2 extensions internally. This makes high resolution + high refresh rate monitors hit or miss, I personally had issues running a 4k / 165hz. I suggest you return the system while you still can. The form factor is nice, but it really isn't worth the headache of dealing with support for an under-performing system that can't be upgraded.
  18. IIRC the 9900k has a soldered IHS, so there is no need to de-lid it. You will only hurt performance / potentially break your CPU. The paste job they did on my a100 was absolute garbage. When I took the cooler off I could read most of the text on the CPU. they are probably using their own thermal compound, which is also not great. Re-paste it with something good, it is worth it. As far as undervolting, anything you can do to reduce heat generation will be good with this system. The AIO for the CPU is on way too small IMO... it gets the job done but don't expect to be able to 'remove all limits' on the CPU.
  19. Check out this Thread where I asked Corsair for the same thing in regards to my a100. TLDR; Corsair uses custom variants of the motherboards they put in these systems. The retail version of the motherboard in my machine had 8 BIOS updates related to performance, stability, and compatibility. They do not issue BIOS updates unless there is a security vulnerability or a known issue. If you are in the return window for your purchase, do so now. You overpaid for a machine, and Corsair has seriously nerfed it's performance. Not only do you not have resizable bar, but a Corsair employee has also confirmed that these machines have HDMI 2.0 / DisplayPort 1.2 extensions internally. You may have even more issues if you try and drive a high resolution monitor at high refresh rates.
  20. When I re-pasted the CPU block on mine... Corsair DEFINITELY skimped on the thermal paste... it was actually really bad... I could easily make out most of the print on the CPU. It probably wouldn't hurt to grab some good quality thermal paste and redo it. I personally use Thermal Grizzly Hydronaught. Also, you can bottom out those screws they will stop well before they put too much pressure on the CPU. Just Do it evenly on both sides
  21. That is normal, The CPU will always be hotter than the coolant temp. The coolant is constantly transferring heat to the radiator which is being cooled by the fan. Normal coolant temps will be between 30 and 60c, and normal CPU temps will be between 45-80c. Thermal conductivity plays a big part in how much heat can actually be transferred to the coolant. When you put more load on the CPU it will generate more heat, and the coolant temps will rise. Once the load is removed the CPU will quickly cool down and the coolant will gradually cool down.
  22. It took me two weeks just to place an order. Their system kept cancelling it saying that my bank denied it. I validated that all of the billing / shipping information matched the card. I tried multiple credit cards, and all of them said they approved the transaction. It was funny too, I purchased a GPU through EVGA elite and accidentally put the shipping address (which was different from the billing address) as the billing address. The order went through without issue. Even if you do get an order in, and that order comes in withing the agreed upon two weeks... it really isn't worth it. Read around the forums here... there are multiple users that have had multiple issues with the a100 / a200. Corsair put DisplayPort 1.2 / HDMI 2.0 cables in the a200, which will cripple your ability to use high resolution / high refresh rate monitors. iCUE has numerous issues each of which could cause your machine to randomly overheat. Corsair support is not capable of adequately supporting this machines. They will jump to Repair / RMA for something as simple as a BIOS update... and you'll be without a machine for 1-3 months. The machine they ship back to you may not be the same machine you sent in. They might not even do said BIOS update. The cherry on top is that while quite good for the form factor, the cooling solution pales in comparison to more mainstream solutions. Your processor will run 3-400 MHz faster in a more traditional case with a tower cooler or 240-280mm AIO. While this may be less frustrating to order... you will be living with a lot more frustration for several years afterwards... at an overpriced premium. Check out: This Thread and this Thread and this Thread and this Thread
  23. It is up to people reading this If you want to consider this as 'Working well with no overheating issues'. IMHO no one should use this configuration, it significantly degrades performance of the system. The CPU is running below base clock, this is thermal throttling. The GPU is not thermal throttling, but it is running significantly slower than what is should be. I've owned 7 Ryzen processors, and none of them fell below 3.9GHz in this test. Both of my 2080 SUPER ran that test above 1900MHz. The top 100 3950x / 2080ti on 3dMark test database have the GPU running at 2-2.3GHz.
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