spiff72

Well - I really can't believe I am the only person with this issue, but as I mentioned in my previous post, I emailed them on June 22nd with the Elgato reporter tool. I got a response on July 7: "I apologize for the delay. I have updated the specialist with the files and wait for his response." Three days later, I got this message: "We can send the following email after 3 days, and the standard Solved ticket email after 5 days." Of course I replied asking that they please DON'T close the ticket, and my problem is unresolved 3 months later.

I have been fighting with this for months now. I opened a ticket with Corsair support on April 11, and it is now June 22. My K95 Platinum initially wouldn't even get detected in iCue. I eventually tried the simplest connection I could - connecting the keyboard to the mac with a simple USB-C hub, and when I did that, it was finally detected, but iCue would then crash when it tries to load the onboard profiles from the keyboard. I have reconfigured a few things since the intial contact with support, and now I am connecting through a USB-C dock with DisplayLink (a WavLink product). With this arrangement, I get the same crashes after it starts to load onboard profiles. Tech support has been abysmal. I usually get an email response about 7 days after I send them any updates, hence the glacial pace of communications. There have been multiple OS updates since the initial communication but no changes, and the last update to iCue 3 for mac OS was in January. I see mentions of iCue 4, but apparently that was only released by accident and is no longer on the web site. This is honestly a joke that the M1 mac support is still this bad. I would love to get my hands on that iCue 4 mac version, but it has not been mentioned by any of the support staff thus far. The last communication ( a few minutes ago) was for me to use the Elgato Reporter tool to send system details on my setup. That has been going on for the last 3 weeks. Maybe this time it is finally done. I love this keyboard, but the software is a disaster for mac.

Interesting. I tried this too (after posting the above), but it still didn't work. Fortnite doesn't crash, but iCUE shuts down and all of the fans and other LEDs go back to their hardware defaults, even after I uninstalled Aura. I will have to take another look and make sure it was fully removed.

Again - answering my own question. I finally got it to work. It wasn't a keystroke - it was just a remap. I swear I tried this and was unsuccessful the first time I tried it, but I have gotten it to work with a remap to a modifier key.

Replying to my own post... After trying a few different ways of bypassing hubs, I have come to the conclusion that two things were causing trouble for me: 1. The USB-C hub doesn't seem to pass the keyboard through during POST or GRUB menu. 2. The hub in the monitor may not be connecting to the keyboard because it isn't getting a video signal from the laptop during boot. There appears to be a setting in the BIOS that lets you choose your boot display, but only the internal display is a choice there - no others - when I have it connected via the USB C hub and HDMI connection. There is a comment in there about displayport possibly being an option, but my hub only has a single HDMI output. The monitor hub allows for two different host devices to be connected - and each can be assigned to one of several video inputs on the monitor. Since the monitor isn't active - the internal hub may be in an off state preventing the keyboard signal from passing. I am going to experiment a bit more and see if I can get this working. I am a bit bummed out that the "one connection" option for the laptop (connectiing both video and USB with a single USB-C connection is falling flat. I probably have to connect the monitor's hub cable separately to the computer instead of passing it through the hub. There may be some better hub options out there (Thunderbolt instead of USB-C), but they will be pricey. I did confirm that the KB does need to be in BIOS mode in order to interact with GRUB and the BIOS at POST time when I connect keyboard directly to laptop.

Hello all, I am struggling with my new K95 RGB Platimum in trying to use BIOS mode. I am going to try one more thing yet (bypassing the hubs and connecting keyboard directly to the USB port on the laptop)...but I wanted to ask this here too. I connect my Thinkpad X1 Extreme Gen 2 to an large external monitor when I am in my home office, and to do this, I plug a small USB-C hub with USB3 ports and an HDMI port into the USB C port of my laptop. I then connect the monitor to the HDMI port on this hub, and I connect the USB hub OF MY MONITOR to one of the ports on my USB-C hub. The keyboard itself has both cables plugged into USB ports on the back of my monitor, and I also plug my wireless mouse dongle into the monitor. The above configuration always worked fine for my older keyboards, but it didn't work for the Razer I just returned (returned for other reasons than this). When I boot my laptop, which has a dual boot config of Windows 10 and Ubuntu 20.04, I can't enter the BIOS screen, and I cannot use the keyboard to navigate in the GRUB boot menu. I have tried pressing the F1-Lock buttons to toggle into BIOS mode, and nothing happens. I eventually figured out that you have to hold them for several seconds (maybe 3-5 seconds) before it toggles, and the scroll lock indicator starts blinking. If I reboot while in this state, the keyboard is still not recognized during POST or in the GRUB menu. So nothing I do seems to get this to work. Am I just not doing this right? I am going to try a direct connection next (bypassing both the USB-C hub and the monitor hub), but if that doesn't work, I am stumped. Any thoughts? Should any of the default lighting be happening on the keyboard when it is in BIOS mode? The blinking scroll lock indicator is the only sign of life on the keyboard when I am sitting in the GRUB menu and unable to type. I do have some hardware lighting effects enabled.

I just got myself a K95 Platinum, and I find myself frequently hitting the G6 key when I mean to click the left CTRL key. It occurred to me that I could maybe map the G6 key to act like the CTRL key, but I haven't been able to figure out how to do it. I am testing the functionality by holding G6 down while I drag across the keys in the lighting effect key layout area. I think that maybe the act of holding the key down isn't recognized? Any suggestions? Thanks!

Just curious for those of you having this issue - my son just complained to me that the fans in his 220T case turn white when he plays Fortnite. I built his PC last week, and it has an Asus TUF Gaming mobo, so I also had to install the Aura Sync to control the LEDs on the mobo, and I am using the RGB header on the mobo to plug in the Prism CPU cooler. I have read that the lightingservice that is part of Aura Sync can cause issues with the anti-cheat software in Fortnite, so I am tempted to just uninstall the Aura software and see if that fixes the issue, but I wanted to know if others in this thread also had Aura Sync installed (for Asus products)? I would be OK losing the color on the mobo (just barely noticeable anyway with 5 Corsair fans in the case), and losing the CPU fan color isn't a huge loss either if it allows for the iCue software to not crash...

OK - that helps a lot - thanks! Does the "rain" function preset have a mode that allows for a basic background color other than "off"? I have the icue software on my son's desktop machine (for controlling the lighting of the fans in a Corsair case (and 2 added fans), but I can't try out the keyboard stuff since I don't have the hardware (yet). I like that one, but i like to have some lighting on the keys that aren't active with the actual raindrops (for visibliity in the dark). Also, is there a function like the "Fire" option that is present in the Razer Synapse software? I would like to set something like that in a hardware profile preset if possible too...

New poster here. I just want to confirm that the result of this thread is that you CAN save profiles to the 3 memory slots of either a K70 Mk2 or a K95 Platinum. I am on the verge of returning a Razer Blackwidow Elite because I didn't do enough research into the "memory" on these keyboards (and I think they have a bit of a deceptive marketing approach to their memory). You cannot save any RGB lighting profiles or effects on their hardware as it relies on a cloud connection via the Synapse software. Only the macros are saved to the memory slots locally. So my thought was to go with one of the above Corsair options because I want to be able to set up the keyboard to my liking - with all three slots, possibly - and select them from the hardware (not via software). I want this because I connect a variety of different computers to my monitor/keyboard setup in my home office (personal thinkpad, work Dell, personal thinkpad with Ubuntu, and occasionally an older Mac that is running dual boot windows and MacOS). The Ubuntu and MacOS entries in that list are the ones that don't work well with the Razer. So to reiterate my question - is the above possible? Can I create 3 different presets on the keyboard, with a few macros and lighting schemes and swtich between them with the button on the keyboard? Ideally I would probably want to do at most 2 layers of RGB effects on them if that is possible (like a rain effect over top of a solid background color, or a Reactive effect (this is the name on Razer where the key lights up and fades away) or a ripple effect layered on top of a solid background or even the "fire" effect (if that is available on corsair). Is what I describe above possible?? Thanks in advance!