I think this is the problem right here.
Corsair's hardware and software is not highly-functional. Never has been. And it's on purpose.
Corsair started as an ODM that moved upmarket, but seems as surprised as anyone that they can continue setting ridiculous prices while using substandard OEMs (seasonic notwithstanding). Their fans and AIOs are, by every measurable metric, below average, yet they command some of the highest prices in their segments.
Better software will not happen because right now it does not sell product, and because their current strategy does not value long-term customer relations as an important factor to their success.
In other words, they won't fix their stuff because they don't have any reason to.
But they are skating on incredibly thin ice, and they have to know it. Corsair has very little actual brand loyalty, very little product specificity (secret sauce), poor customer satisfaction, tons of competition, and a really crummy value proposition.
I'm not expecting a miracle, but I hope that their strategy changes in the near future, and we get some better quality out of them.