Hi everyone,
I just purchased the Virtuoso SE a week ago and I got the same problems that other users.
- When in wireless mode, I lost connection with the dongle once every 2-5 minutes, and it reconnects automatically, but it's annoying. Removing the auto stand by for power saving, seems to fix it, but now I have to turn on and off the headset manually everytime that I use them, it¡s a minor problem as it can be solved turning off the power saving, but for a 200€ product.. I want all the things that I paid for. (and this is not cheap).
- When I charge the headset, it never displays a solid green light, always blinking green no matter how many hours I charge them. I have to unplug from the usb, and plug it again, then I hear the voice "charge complete" and the green led turn solid and stop blinking. I tried to let it charging a whole night, and in the morning, the green light in the headset was still blinking. All the charges done from an usb 3.0.
- If I select the dolby atmos, DTS or windows sonic mode in windows sound properties, automatically changes the quality to a lower one and to a 2 channels audio in the settings of sound devices in windows. To 8 channels I must put any sound drivers inactive, the only one that works with 8 channels is the 7.1 from ICUE.
I do not have another issues, nor the crackling sound, anyway as english is not my mother language, could you please describe me how is it that sound?
I've heard some static noise in some songs, but I think that is due to the equalization, or maybe the song file.
Thank you very much, and I hope for solutions soon, I did not expected so many problems with a 200€ premium headset.
For the info, my dongle is connected to a usb 3.0 port in the case (MSI Sekira 500x, my motherboard is a msi meg z390 ace)
Last version of the firmware for icue 3.29.110, dongle v0.16.80 and headset 0.17.149 , which I also use for the ram, liquid cooling and LS100, so I cant unistall nor turn ICUE off.