FelinesInc

I've been having similar problems to the ones mentioned here with my new Virtuoso (Non SE version). The surround sound sounds strange and watery, the mic sometimes doesn't work, the audio sometimes gets louder randomly, and I have had multiple encounters with the crackling noises. I really don't want to have to choose a new headset to buy; this headset has so much potential, and has everything I wanted when browsing headsets. I have about a week to send them back if I choose to. My question is, will these issues be able to be fixed through firmware updates, or is it a hardware issue? EDIT: due to these issues plus the headset not being very comfortable(after some time it begins to hurt the side and top of my head), I have decided to return them. It's quite a shame, I was really looking forward to using this headset.