Re: 2000796334 I submitted a ticket & waited. Finally got told that it was "lost in the system". So on Aug 3rd I started a back & forth with who I assumed was support wanting to replace my malfunctioning cooling until only 6 months old. Every so often I'd get a question, sometimes they only needed to look back at previous emails to get the answer like what was my name or address! Then, I get told that my request was being put through to tech support.??? That was 10 days ago. All I was wanting was an RMA # on my unit that is/was still under warranty. But after reading all the complaints here about months of waiting and expensive customs fees & getting refunds for that, I worry it's just going to get worse for my situation that I thought was already bad.