Shnizzle

Finally received it after just over a month and so many frustrating interactions with 'support' - although kudos to the people who finally pushed it along. Although I did have 3 previous failed delivery attempts - UPS seems to be as dysfunctional as Corsair. Naturally, it has the same problem as the previous 2 units and after 3 strikes I have had enough. I will send the replacement back, try to find a capable technician locally to address the defective fan and then never have anything to do with Corsair ever again.

I have finally received the replacement unit after 3 previous failed delivery attempts - UPS seems to be as dysfunctional as Corsair. Naturally, it has the same problem as the previous 2 units and after 3 strikes I have had enough. I will send the replacement back, try to find a capable technician locally to address the defective fan and then never have anything to do with Corsair ever again.

Thanks for moving it along but now this is apparently stuck in customs because it is registered as a new unit rather than a replacement and tax needs to paid. Given this is a replacement for a defective unit I trust you will be covering this. Please take care of it ASAP to stop this dragging on even further. Just to clarify, I don't hold you accountable for the customs policies of my country :) But the previous RMA did not require payment of taxes so can you please update this RMA so it is treated the same way.

Payment for an advance RMA was processed on August 2nd and I was informed that it would ship within 1 business day. However, in the 2.5 weeks since I have received 6 or 7 assurances via email or phone that it will be shipped in the next '24 to 48 hours' and still nothing. Can anyone give me an accurate explanation for what is happening? My case number for reference is 2000447659

Two weeks and counting. Each time I call, I'm told it will ship in the next 24 to 48 hours. Each time, nothing happens.

Hi all, I paid for an advanced RMA to replace a noisy unit (surprise) back on the 5th. The email I received stated "Your replacement product will ship out within 1 business day" but nothing seems to have happened since then. What has been people's experience? Does it normally take this long? Thanks Stephen