RESOLVED (see later post) tl;dr Offered inferior replacement even though appropriate replacement was in stock. Agent took just enough time to respond (5 days) for it to become out of stock.
I began on the 11th of June reporting a RAM fault under #2000420344.
Putting aside how much time it has taken to reach this point, on the 26th July, finally some progress.
An ARMA was setup under #2000787791.
I was offered an INFERIOR replacement.
To put it in context, about 20% cheaper than equivalent.
Imagine my surprise when I checked the website and a perfect alternative (albeit black instead of blue) was in stock!
I immediately replied that the black version would seem a more appropriate alternative.
Every day I checked the stock. Still in stock....still in stock.
I checked on the evening of the 30th of July, four days later, still in stock!
Then on the 31st I noted it was no longer in stock.
What a surprise that that I finally received a reply that day, telling me it was out of stock. The email also suggested no way forward.
I replied, but won't hold my breath for a reply for about a week!?!
Truly disappointed, JohnBoy