I recently (received 1 week ago) bought a K95 RGB Platinum Keyboard on Amazon that was bundled with the MM800 RGB Polaris. At this time I also purchased a Scimitar Pro RGB Mouse. After only a couple of days with the new peripherals, the keyboard started to "freeze" as it seems to be called, especially when playing games. ALL keys/buttons on the keyboard stop working entirely. The lights do not go off, but they do freeze (stop changing/moving/rotating/flashing). The mouse and mousepad have zero problems and never go out. To fix the keyboard I need to unplug the USB and plug it back in. The only fixes for a few minutes though. I have tried using every USB slot I have (2.0, 3.0, powered 3.0 USB hubs) and nothing changes. I have updated all drivers, windows, the firmware (through iCUE), iCUE, and pretty much everything else I could think of. I have done a soft reset on the keyboard. This did not fix it. On iCUE, the keyboard picture will get a red triangle on it when the board freezes. It will then eventually disappear altogether.
After some testing and messing around, I have noticed that I can go longer without freezing if the keyboard is using a static light (such as instant lighting). As soon as I switch to a dynamic light setting it freezes. If Computer is shutdown the keyboard does not reset or shut off. It will stay lit and frozen until I unplug the USB.
I have also tried plugging the keyboard (w/ and w/o the powered usb hub) into my laptop and it freezes there also.
ANY help welcome!
