Hi, would anyone have any advice on the following;
Problem 1
Headset not holding charge.
The headset has been on charge, sometimes icue will show that it is charging, sometimes it will show a battery % that starts in the red and works it's way up to 100%. When I then unplug the USB cable the icue reading reverts back in to the red before the headset powers off.
Problem 2
Mic problem
The mic is permanently set to off.
When powering on the headset, the mic works and windows registers voice inputs. Roughly 2 seconds after powering on the headset then says "mic off" at which point windows no longer register any voice input.
A single press on the mic button toggles the mic on/off display in icue but does not actually switch the mic back on.
Trouble shooting to date
I have;
Checked that the mic boom is connected and seated correctly
Uninstalled and reinstalled icue
Uninstalled HS70 drivers and reinstalled
Restarted PC more times than I can recall
I have raised a ticket already, #2000453871 but have yet to receive a response.
Any help or advice would be greatly appreciated
