Gallois

Thanks very much, but I’m in the UK. I might take a chance in a MSI z270i board if I can find one.

I think my motherboard has failed and I’m out of warranty so no help from my support request. Is there a list of replacement motherboards for this model anywhere? From what I can see it uses a custom msi z720i mini itx motherboard. It’s pretty difficult getting these boards - are there any alternative LGA1151 mobos that will fit and are easier to get hold of or is the msi z720i the best drop in replacement to use?

Wow - after receiving a message from support asking me to install a reporting system on a computer that doesn’t boot, then asking me for my purchase receipt to arrange a warranty replacement when I already informed them I was out of warranty I get this response: Thank you for attaching a copy of the invoice. We’re sorry to inform you the unit itself has a two year warranty that would have expired February 3rd, 2020. We apologize but we also do not have any kind of repair service available. Thank you for choosing Corsair. I guess that’s one one and only time I’ll be choosing Corsair.

Yes update using windows update two days ago. Ticket number PMd. Thanks for your help

I have an original corsair one pro (CS-9000011) purchased in Feb 2018. I was carrying out a windows update and on a reboot I had no screen output - the light pipes were still on at this point. I rebooted by holding down the power button and all I could hear were clicking noises and no fan spin or POST. Around the back of the machine I could see a blinking red light from the LAN port. I tried resetting the CMOS but this had no effect. I opened the unit, took out the RAM, reset the RAM but still the same. There are several red blinking LEDs when I turn the power on. The system fan does not run, and the machine does not POST but the GPU fan runs. Looking at a manual for the Z270i MB it suggests that the LED that is flashing is CPU failure. That seems very unlikely to just catastrophically fail after a windows update just out of my two year warranty and would be a real shame if it's true. I've uploaded a video of the MB showing the blinking lights and I've opened a support ticket but don't know if I'll get any joy being out of warranty. Does anyone have any ideas to try and resolve the problem? £2000 for a machine that fails in this way just after two years does not seem normal. https://streamable.com/m2edpg