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PilotGW

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  1. I was actually looking at that earlier, based on your previous post! Definitely corresponds to what it should look like! At this rate I can only assume it's a bad batch of that particular header, as I couldn't find anything that resembles the socket on my particular PSU. 🤔
  2. Hi, It's definitely marked Type 3, but I don't think the cable is the issue here. As I've pointed out, it's layout corresponds exactly, shape by shape, to every image of the 24-pin socket of the HX1000i I've seen online. My PSU's socket is clearly different to the review/product page examples I've posted, and unless there has been a change in the socket's design, this shouldn't be the case, surely? I've even had a look at some Type 4 PSUs (HX1000 and RMx etc.) and the shapes of the first two holes are the same as Type 3 anyway, square then arch, not the other way round.
  3. Thank you very much, it's much appreciated! Just to add further evidence of the issue, a direct comparison of my PSU with pictures taken from multiple reviews of the PSU. Definitely a difference...but why? 🥴
  4. Effectively, I received the HX1000i as a warranty replacement last year for an AX860i with a noisy, pulsing fan. Since then it has, seemingly, been working fine. For reference, I'm using the cables supplied with the HX1000i, NOT the AX860i. I received the first reply to the support ticket yesterday, however I'm not filled with confidence that they understand the problem, or that I'm explaining myself properly. They said the shape doesn't matter...but surely if that's the case, why are they shaped at all? I don't feel comfortable using the PSU like this, but I need to get my PC back up and running ASAP for studying and I could do without having to buy a new one at this point. Does this look like a manufacturing error, or did the HX1000i socket undergo changes...or does the shape truly not matter?
  5. It's a weird one for sure. The 24-pin socket on my particular PSU doesn't match any image of the HX1000i I've found online at all. I just can't fathom how something like this would've happened at manufacturing though as I'm sure someone else would've reported it as well...hence why I'm questioning my sanity. 🥴
  6. Hi, No, I was asked to send all the AXi cables back with the RMA. Those were covered in a mesh material. The ones I'm using definitely came with the HXi and are all 'flat' ribbon cables. They also have Type-3 printed on the side which is correct for the HXi (and the AXi too according to Corsair's compatibility chart). I've looked at a picture of the AX860i connectors and it looks to be exactly the same as what the HX1000i should be.
  7. Hi everyone, I noticed something very strange with my HX1000i yesterday while tidying up my cable management. I've already opened a ticket with Corsair about it, but I thought I'd try and gather some additional opinions as I'm now convinced I'm going mad... I received the HX1000i as a warranty replacement last year for an AX860i with a noisy, pulsing fan. Since then it has, seemingly, been working absolutely fine. When I tried to plug the split 24-pin cable back in yesterday I noticed that the 10-pin connector slides in quite easily, whilst the 14-pin connector was really quite difficult. I seem to vaguely remember it being quite tight the first time I plugged it in, but I didn't think much of it at the time. With the PSU fan upside down, facing the ports, the first two holes of the 24-pin section should be square, then arch shaped. This is supported by the shape of the cable (stock type 3 cable supplied with the unit), as well as images on the HX1000i product pages and various reviews across the internet. On closer inspection, my PSU's first two holes are arch then square shaped...very odd. So the square pin on the cable has somehow been squeezing into an arch shaped hole, which I didn't think was supposed to be possible. Sure enough, the square pin on the cable is also ever so slightly squashed. All the other holes are the correct shape, it seems to affect just these two, which appear to be transposed. Have I been doing something wrong, or does it look like there a manufacturing defect with my PSU?
  8. They were old BitFenix Alchemy extension cables from 2013 so not too sure...lesson learned. I’ll buy proper Corsair braided cables next time I upgrade. Thanks for your help!
  9. I may have had a small breakthrough...not sure if it’s still going to crash but...I’ve fixed the motherboard voltage drops under full load by removing the PSU extension cables I’ve been using for about 6-7 years. I’m guessing they’d gone bad.
  10. Thanks, that’s my assumption at the moment! I‘ll run a couple more stress tests overnight and I think I’ll ping ASUS...see if I can get them to have a look at it.
  11. Lol! This PSU is actually a replacement as my first AX860i outright died. Got it 3 years ago I think, which was how long my 1st one lasted. iCue is reporting a steady 5v, 3.3v and 12v rock solid so that’s why I’m thinking the PSU is fine, unless it’s having dips I can’t see or aren’t being registered or if something else is happening not involving voltages. It’s my motherboard sensors that are reporting those large dips under load, but I’ve read not to believe those so I’m not sure. I did another OCCT PSU test this morning. Took 2.5 hours to crash...WHEA_UNCORRECTABLE_ERROR. Been running Prime95 Small FFTs AVX this afternoon. Been going for 5 hours so far which gives further weight to the assumption that individually the components are working fine. I’m not getting any crash dumps either so I literally have no starting point! :(:
  12. Thanks! Unfortunately I don't have any RGB fans, only LED ones which aren't controllable. All connected to a Commander Pro. The Corsair Link Dongle is reporting a steady 12v, 5v and 3.3v under all loads. The motherboard, at idle, is reporting pretty close to these values. However, under full load the 3.3v is dropping to 2.94v and the 5v is dropping to 4.6v. So not sure if that points to a motherboard problem.
  13. Thank you very much! It seems to be working fine and the voltages seem stable however I’m still convinced my problem lies somewhere in the power delivery. My freezes initially turned into CRITICAL_PROCESS_DIED BSODs, which has now turned into WHEA_UNCORRECTABLE_ERROR BSODs. I ran OCCT GPU stress test for two 12 hour periods without a crash. I then ran OCCT CPU stress test (small data sets, AVX2) for 12 hours, again without a crash. So individually the components seem to be fine. If, however, I run OCCT Power stress test (which loads both CPU and GPU) it BSODs. Two days ago it crashed in 2 hours, last night it crashed inside 2 minutes. Same happens if I combine Furmark and Prime95 or play games (although it doesn’t always happen so quickly) Temperatures for the CPU and GPU are well below maximum and everything has been reverted to stock so I have no overclock in place. I’ve tested the memory with MemTest86 for 4+4 passes multiple times, RAM Test for 10 hours, HCI Memtest to 1000% so I’m fairly sure it’s not that. I even got my NVMe replaced.
  14. Thanks! I put in a support request a week ago but still haven't heard anything back yet. #2001268008
  15. Hi! I've recently been having a few infrequent and intermittent PC freezes whilst gaming, so I've been running HWInfo to see if anything stands out. Clutching at straws, I've noticed that the 5v rail is dropping to 4.52v and the 3.3v rail is dropping to 3.056v. I know that software monitoring of PSU voltages is unreliable at best, so I decided to try using my USB Link Dongle as I've read that that gives more accurate voltages. I haven't been using it because I could never get it to work...but it still doesn't work properly. If I look in device manager the Corsair USBXp Driver is under hidden devices and showing as disconnected (Code 45). If I disconnect the USB header and plug it back in again, I hear the connect sound and then an immediate disconnect sound. The light on the dongle flashes green for less than a second. The PSU doesn't show in iCUE. I did manage to get the PSU to show in iCUE once by uninstalling the USBXp driver and restarting the PC. The device in device manager was still showing as disconnected but it did appear in iCUE. However, once I restarted the PC again, it disappeared and I can't get it back again by following the same process. I've tried using both USB ports on my Commander Pro...I haven't yet tried plugging it directly into the motherboard, however, as that would require some rewiring. Am I doing something wrong? Any help would be much appreciated!
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