It's not exactly a policy more of an as a company it doesn't fit their market. I don't think many gaming companies will help you with a KMV problem even if they did a test with a few KMV.
They market themselves towards gamers for gamers and gamers first. I know very few gamers who go hey "I would love to game with extra lag from a KMV." And imagine going to your CEO and saying " Sir, I get that we are a gaming company but I need an extra 10% for my team to test all of our devices with KMS. It for out business users." Someone is getting chucked out of an office. :(:
If they came out with a keyboard for business use and didn't test it with KMVs then I would get your complaint 100%.
Also, there is a way to force the Strafe into BIOS mode. I forget the exact key combination. And yes their more expensive keyboards so have a switch but you got a Strafe...