mangatank Posted January 3, 2014 Share Posted January 3, 2014 Well that was quick :sigh!: After the sudden death of my K90 6 months after purchase (for no obvious reason), I was nervous about returning to Corsair and the K series keyboards, but there was a lot about the K90 I liked. While it lasted, I loved the K95...mostly. I've returned it to Amazon because the keys on the left hand side of the metal area have started to 'ping' loudly. The 'ctrl' and the 'Caps Lk' are the worst, but the effect spreads to the A key too. It's a very annoying and pretty unpleasant effect. The weird thing is that it almost certainly wasn't there for the first 5 days of use. How can something like that just develop? Anyway, it's not good enough so back the board goes. To be honest I don't really lay this at Corsair's door. This 'ping' can appear on any mechanical keyboard (filcos have a reputation for it), but when a cluster of essential keys are pinging, then it can't be overlooked. It shouldn't be happening anyway though. So, now that I'm out of this product range, I can give some quick product feedback: Pros: Great looks. Brilliant media keys and volume roller (almost the best thing about the K95 in fact). Lovely switch action (apart from the pings of course!). G keys. I 'll miss 'em! Cons: Worthless UK 2 warranty: £40/$65 postage to the Netherlands from the UK? Corsair might as well not provide any warranty for its UK customers with postage costs like that. It's a joke . If the warranty was UK based, I'd have RMA'd this right away. Backlighting too bight: Most reviewers say this and they're right. In a brightly lit room the lowest setting is good, but in dull or dark conditions, even the lowest setting is distracting and almost painful to use. Strobing backlight: We've all seen the Youtube reviews that show the keyboard strobing due to the camera refresh rate. That shouldn't be noticeable to the human eye, but when I had the backlight on and I glanced around the K95's keyset, I found that it seemed to flicker, as if my eyes couldn't focus on the keys. It's an effect I've never seen on any of my (many) previous lit keyboards, nor with my old backlit Blackwidow I'm typing this on. The K95 doesn't sit flat! There is definitely a slight warp running from the lower left to the upper right, and that's with legs extended. Conclusion: It says a lot about the positive qualities of the K95 that, despite a long list of things I didn't like about the board, it was only the suddenly 'pingy' keys that made me return it. I was prepared to tolerate everything else. From a consumer standpoint however, the UK warranty situation is totally unforgivable. Link to comment Share on other sites More sharing options...
edon4444 Posted January 3, 2014 Share Posted January 3, 2014 Have to agree with your comments about RMA from UK. Having to fund carriage costs for heavy items to Holland does rather make the whole process useless. Why can't one of the 'Platinum' partners in each country be used as a hub for returns? Just a thought. Link to comment Share on other sites More sharing options...
peanutz94 Posted January 5, 2014 Share Posted January 5, 2014 Cons: Worthless UK 2 warranty: £40/$65 postage to the Netherlands from the UK? Corsair might as well not provide any warranty for its UK customers with postage costs like that. It's a joke . If the warranty was UK based, I'd have RMA'd this right away.It was less than 30 days old. Corsair would have paid the shipping costs for you. Link to comment Share on other sites More sharing options...
coolxal Posted January 6, 2014 Share Posted January 6, 2014 It was less than 30 days old. Corsair would have paid the shipping costs for you. Except 99% of all retailers (at least reputable ones) have a 30 day return policy. Why would he ship it back and wait a month before he gets another keyboard when he can just take 30 mins to his local retailer to exchange? Not to mention the lengthy RMA application process. Link to comment Share on other sites More sharing options...
MihaiEU Posted January 6, 2014 Share Posted January 6, 2014 I was able to RMA my K70 from Romania and Corsair paid for the shipping via UPS after I asked them for it. The process was fast and I got a new keyboard in 10 days (and that was during the holiday period in December). And you don't need to wait a month, they offer free fast replacement with only blocking the amount in your account for 15 days. I cannot comment on your complains regarding build quality (I love my K70) but regarding RMA Corsair is offering, I'd say they're somewhere in top 10% of producers (for ex, I had a experience with Razer that lasted for 4 months before it was solved). Link to comment Share on other sites More sharing options...
A1R80RN3 Posted January 6, 2014 Share Posted January 6, 2014 Corsair's actually really dang good at quick RMAs and even have an express option which makes the whole process take like a week. Link to comment Share on other sites More sharing options...
mangatank Posted January 7, 2014 Author Share Posted January 7, 2014 Except 99% of all retailers (at least reputable ones) have a 30 day return policy. Exactly. you'd have to be off your rocker to RMA a brand new item that had gone wrong within a week. Besides, I've already been through Corsair's UK RMA process and it cost a lot of money and took a long time. So long in fact that by the time I got a replacement I'd already found a new board. The RMA replacement went straight on Ebay, unopened. There's a certain loss of faith in the product here; A K90 and a K95...both have had failures. I've got to question the quality of construction being used. I'd hoped that things had settled down for the K95.... Filco en route now, with doubleshot spherical keycaps. Can't wait! Link to comment Share on other sites More sharing options...
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