ryan_284 Posted December 31, 2013 Share Posted December 31, 2013 I need to replace my H100i under warranty but I'm not sure if I'm supposed to RMA it or talk to a customer rep. The live chat feature is always offline and there's no phone number on the site to call. Any help would be appreciated. Link to comment Share on other sites More sharing options...
peanutz94 Posted December 31, 2013 Share Posted December 31, 2013 Hi Ryan, Yes, the suport staff is slammed . It usually happens this time of year every year. If you need to replace your cooler simply use the link to the left to request your RMA. Link to comment Share on other sites More sharing options...
ryan_284 Posted December 31, 2013 Author Share Posted December 31, 2013 I have but I'm still waiting on a reply. I guess the whole 24 hours and you'll get a reply is not going to happen? Link to comment Share on other sites More sharing options...
peanutz94 Posted December 31, 2013 Share Posted December 31, 2013 Thats an automated response. Tickets are answered in the order they are received, so yes, it may be a day or so longer because of the holidays before you get a response. It too will also be auto generated and should be your RMA number and instructions on how to send it back. Link to comment Share on other sites More sharing options...
ryan_284 Posted December 31, 2013 Author Share Posted December 31, 2013 Alrighty! Thanks for the help. Guess my build won't be ready till January! Thanks again! Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted December 31, 2013 Administrators Share Posted December 31, 2013 You have three tickets. 6333520 - Created Friday, responded to yesterday. 6338162 - Duplicate created yesterday, I've asked that it be closed. 6340405 - Duplicate created today, I've asked that it be closed. Live chat's offline because we're getting slammed by tickets and calls. The phone number is under Contact at the top of the main site. Link to comment Share on other sites More sharing options...
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