Dennyb Posted December 29, 2013 Share Posted December 29, 2013 Hi, I recently got the 2.1 SP2500 system for Christmas. Very happy with the sound quality but there is a very big problem. The system will randomly crackle and pop loudly then stop playing any sound at all, both the satellites and sub. This could happen as soon as they are turned on or after a few hours of use. From here they will either stop playing sound for a few moments, crackle pop again then work and possibly repeat or they can stop playing sound for periods of 10+ minutes. Switching the system on and off doesn't remedy this. While this is happening the system is fully powered and the controller is fully functioning. I'm able to change settings, volumes and switch between satellites and sub menus. I have tried using different mediums such as plugging the system into an MP3 player and am met with the same results. The only things I can think of is that there is a loose connection within the sub possibly to the power or the audio jack connecting the sub to the I/O outputs is faulty. Thanks for any advice. Link to comment Share on other sites More sharing options...
Dennyb Posted December 30, 2013 Author Share Posted December 30, 2013 Now they play for a few seconds when they're first switched on, crackle and that's it, nothing. Looks like a return for this one. Link to comment Share on other sites More sharing options...
Toasted Posted December 31, 2013 Share Posted December 31, 2013 Yes. Contact your seller and ask if they can replace the unit. If not, request an RMA to replace it. Link to comment Share on other sites More sharing options...
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