Sleep3r Posted December 28, 2013 Share Posted December 28, 2013 My K70 keyboard has dead leds. Every week has been blanked one or two buttons. I have done an RMA request, but I would like to be sure that sending my keyboard the problem is solved. This is because the shipping costs are my responsibility, and are not cheap. thank you Link to comment Share on other sites More sharing options...
Lunor Posted December 28, 2013 Share Posted December 28, 2013 Is this the black and red K70 or the silver and blue? I've heard of people having issues with the silver and blue. Link to comment Share on other sites More sharing options...
Dims Posted December 28, 2013 Share Posted December 28, 2013 You could try contacting Corsair phone support and try getting a prepaid shipping label. If this was Logitech they would cover shipping both ways (they did it for my mouse). Corsair missed a perfect chance to show customers they stand behind every product they sell. If lots of people report the same issue with a product. they should do the right thing and cover shipping both ways. Link to comment Share on other sites More sharing options...
Sleep3r Posted December 29, 2013 Author Share Posted December 29, 2013 Is this the black and red K70 or the silver and blue? I've heard of people having issues with the silver and blue. Is the silver and blue... it seems I should have sympathized with the black with black and red Link to comment Share on other sites More sharing options...
Sleep3r Posted December 29, 2013 Author Share Posted December 29, 2013 You could try contacting Corsair phone support and try getting a prepaid shipping label. If this was Logitech they would cover shipping both ways (they did it for my mouse). Corsair missed a perfect chance to show customers they stand behind every product they sell. If lots of people report the same issue with a product. they should do the right thing and cover shipping both ways. I also think so ... since it seems that the defect is in the keyboard and not the users, but for now, and since this is so, I need to have some certainty that the keyboard will be under conditions and will not need to send it again with the same problem Link to comment Share on other sites More sharing options...
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