Jump to content
Corsair Community

Ticket# 6213393

Recommended Posts

Hi there.


I hate to use the public forums, but I'm hoping I may be able to cast a "wider net" on my current dilemma.


I opened a ticket regarding an SSD Force 60GB drive on October 30th and after providing the appropriate information (purchase date, lot code, etc), I was provided an RMA number and address.


The drive was shipped via USPS Priority mail with tracking with delivery confirmed on November 25th.


Since that time, I've not heard one single update from the Customer Support team.


As noted on the warranty page:


Standard Replacement – Through Corsair’s Standard Replacement process, Corsair will issue an approved RMA number for the return and replacement of your defective product(s). Our Standard Replacement processing time from receipt of your product(s) to the replacement product(s) shipment is 1-3 business days plus transit time.


Has anyone else had this issue and, if so, what did you do to expedite any kind of response from the Customer Service team?





Link to comment
Share on other sites

  • Administrators
The ticket was escalated to customer service. It looks like what's happening is that each time you respond to it, it's pushing it back to the end of the queue since the oldest tickets are handled first. I've emailed CS to get it priority since it should have been answered already.
Link to comment
Share on other sites

Technobeard, I was hoping you could help me out.


With your help, customer services quickly responded with a tracking number. However, the number provided still shows as "Order Processed: Ready for UPS". It's been this way since the tracking number was created on 12/12/13.


Any idea why I haven't seen an update. My only guess is that my replacement still has not shipped out?!

Link to comment
Share on other sites


This topic is now archived and is closed to further replies.

  • Create New...