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RMA Dept. says they can't find my shipped K95??!!


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RE: Ticket 6231056


On Friday 11/08/13 I initiated an "express RMA", paying via credit card for a K95 replacement keyboard to be shipped to me due to my original one having a dead LED.


My credit card was charged and I received the replacement K95 keyboard quite promptly. Thank you.


Then, on 11/20/13, I shipped my defective K95 back to Corsair's RMA department via FedEx ground (I sent a tracking number via the ticketing system the same day that I shipped the defective keyboard).


According to FedEx tracking, the defective keyboard was delivered to Corsair's RMA department on 11/25/13 at 10:44am. The person at Corsair signing for the shipment was "MPETERSON". In fact, here is a FedEx "proof of delivery" document provided by the carrier, showing this person's signature: Proof of Delivery


As of today, 12/06/13, I have not received the reimbursement credit to my credit card account and according to Corsair ... they cannot "find my delivered" and defective keyboard.


Is there anybody on here that can help me address this problem and/or find my misplaced, delivered and defective K95 keyboard.


Thanks in advance,


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