fishfish98 Posted December 3, 2013 Share Posted December 3, 2013 So I shipped out my RMA for some corsair RAM and I was wondering how long it takes for it to get back to me? I sent it out on 11/20 and it is 12/3 today and I still have not received it yet. Link to comment Share on other sites More sharing options...
peanutz94 Posted December 3, 2013 Share Posted December 3, 2013 Usual turn around time is 7-10 business days. Have you checked your ticket for any updates recently? Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted December 3, 2013 Administrators Share Posted December 3, 2013 Looks like your ticket is 6266356. It doesn't show that we've received your memory yet. I'd recommend updating the ticket with your tracking information. Link to comment Share on other sites More sharing options...
fishfish98 Posted December 4, 2013 Author Share Posted December 4, 2013 Ok now I am really pissed off at Corsair... first of all your customer support is TRASH I tried your "online chat" thing for about 3 hours and nothing happened....I tried calling you and was put on hold for about a half hour, I was then directed to leave a message which I would imagine will NEVER reach the ears of a customer service person....this is also the second time I have had to send in the same product for an RMA...I ended up having to buy the same product again and now it works...The RMA I sent in (this is the one I was talking about in the original post) was recieved by corsair, according to the USPS tracking I bought with it, on the 25th of November. My email address has also now been deleted on the Corsair website for whatever reason so I can not even access my any information on my RMA. Corsair...if you want me back as a customer call me this Thursday (the 5th of December) at 7:00 PM so we can please figure this out. If you are a Corsair Representative please PM so I can inform you of my Phone Number As of right now I have absolutely NO PLAN on EVER buying anything from CORSAIR again! Unless I am able to get my RMA back and it actually works this time (And this is after I have spent well over $200 in the last few months on products) I will also be informing several people in the PC world not to buy your products... Thank You... Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted December 4, 2013 Administrators Share Posted December 4, 2013 Your email address for your support account is definitely there, and it's the same as the one you used for your forum account. It shows that you haven't attempted to log into your support account since the 26th. Again, please respond back to your ticket with your USPS tracking information. Link to comment Share on other sites More sharing options...
fishfish98 Posted December 4, 2013 Author Share Posted December 4, 2013 Actually your wrong, my email is not in your files...it got deleted so how Link to comment Share on other sites More sharing options...
fishfish98 Posted December 4, 2013 Author Share Posted December 4, 2013 Here is my USPS tracking # 9114 9011 5981 5951 7177 50 Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted December 4, 2013 Administrators Share Posted December 4, 2013 The problem is that you're attempting to recover your password from the store login, not from the support login. Go to http://corsair.force.com and click forgot password. I've asked that your ticket is updated with the tracking info you posted here. Link to comment Share on other sites More sharing options...
fishfish98 Posted December 7, 2013 Author Share Posted December 7, 2013 So I put my tracking info into the comment section on my ticket, will that work? Also is there a possiblity that I could have sent a refund RMA that would get some of my money back rather than a RMA that would send me another product? I have not seen any money put into my account that would show that I have been refunded but I thought it might be a possiblity Link to comment Share on other sites More sharing options...
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