anant024 Posted December 2, 2013 Share Posted December 2, 2013 i bought a premium corsair 4GB laptop Ram, 1333mhz in Jan 2013. stopped working. Gave it for replacement today at your Nehru Place Kaizen service centre after they refused to accept it via courier or send someone. Wasted 3hrs in the process ! Now please tell them to send me this replacement on priority and via courier preferably vai Bluedart. Thanks P.S: why does't corsair India have dedicated twiiter ac i had make this account just for this !\ Anant Jain Link to comment Share on other sites More sharing options...
peanutz94 Posted December 3, 2013 Share Posted December 3, 2013 anant, Corsair really has no control over other businesses practices. While they have agreed to handle RMA's there in India,at least as far as handling the shipping from India to the RMA depot in taiwan on RMA'd products, they do not have to follow the same practices that Corsair would. If they do not have your particular part number in stock, then you'll have to wait for them to return your memory to Corsair and get the replacement sent back. Kaizen does not provide advanced replacements. Also Corsair cant dictate what courier or shipping options they use if any. Sorry. P.S: why does't corsair India have dedicated twiiter ac i had make this account just for this !\ Because there is no Corsair India or RMA depot there, just Kaizen. The main office is in California. Link to comment Share on other sites More sharing options...
anant024 Posted December 3, 2013 Author Share Posted December 3, 2013 thanks for the reply. Corsair did do partnership for their RMA with a company ( Kaizen, did not appoint them selves as their official RMA providers ! ) which doesn't even have basic infra to cope with atleast in New Delhi (Capital, India). I feel i bought a RAM of a cheapo company from roadside with the kind of RMA experience till now I have gotten ! Link to comment Share on other sites More sharing options...
peanutz94 Posted December 3, 2013 Share Posted December 3, 2013 Corsair did do partnership for their RMA with a company ( Kaizen, did not appoint them selves as their official RMA providers ! ) Correct, they did to give users there in India a place to return faulty products and to handle basic RMA services. Otherwise you would need to send them to Taiwan I believe, which can be costly since Corsair only has three RMA hubs world wide. California, Netherlands, and Taiwan. However they are not bound by Corsairs policies or practices. They do not provide or have to provide advanced replacements or pre-paid shipping labels. Even Corsair doesn't issue shipping labels unless there are extenuating circumstances and it is arranged by the user with customer service. Usually only on products less than 30 days old or you have had multiple issues with the same product. You would be responsible for shipping costs to Corsair, they pay to send the new kit back. I'm sure they didn't want you to send it to them because if it gets damaged between you and them, then the RMA would be rejected at Corsair. Then that would be an even bigger waste of your time and you would be out your memory to boot. I understand your frustration. I now it can be tough to return some items in other countries,but i believe kaizen is doing what they are supposed to or what they have agreed to do. Just so I understand correctly...They had you drop it off to them in person, then wanted you to return to pick up your memory when your new kit arrives back? Link to comment Share on other sites More sharing options...
anant024 Posted December 5, 2013 Author Share Posted December 5, 2013 They had you drop it off to them in person, then wanted you to return to pick up your memory when your new kit arrives back? Yes. That is the problem ! update: just spoke to Kaizen, Nehru Place, The lady their had told me while depositing the ram that i would need to come and pick it up in 2 days. I had deposited on 2nd of December and they would call me too. Since i never got any call from them and it was past 2 days today being 6th of December, I called them up just now and asked whats the status the lady rudely tells me that they don't have the ram yet and she does't know when it will arrive :\ Link to comment Share on other sites More sharing options...
peanutz94 Posted December 5, 2013 Share Posted December 5, 2013 And again, I'm really sorry, but right now a carry in service is all they offer there in India at this time. From Their Press release titled: Kaizen Infoserve today announced an Unique concept Upcountry Direct.. Upcountry Direct allows upcountry customers to directly log on to http://www.kaizeninfoserve.com or by callingToll free 1800 425 4234 and register the product with problem. Automated a uthorization would sent byE-mail / SMS, to the Customers, who then courier the RMA product directly to the designated service location and track the product online. http://www.kaizeninfoserve.com/news.htm Link to comment Share on other sites More sharing options...
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