Daniel Agostini Posted November 27, 2013 Share Posted November 27, 2013 "Well. hope u guys can fix my ploblem. I already sent my mouse for you, prob u fixed,and sent him back, but the problem is. In the Commercial Invoice u guys put 1.00 dolar and the customs will not release my mouse if u guys dont declare the original price.. i already call to the UPS brazil and they say to request another Commercial Invoice from you with the right price.. with this they will release my mouse" Ticket: 6197574 I posted this 3 days ago e one guy said: "I"ll ask customer service to look into this".. and i got not answer since that .. guys i live in brazil, the people here who work on something from government are a bounch of ****, someone from customs will pick my mouse to him and say the pack just disappeared .. this already happened to a friend of mine .. pls do something, i bought one corsair bcs i believe in you guys ... if u need the copy of Commercial Invoice, the UPS brazil sent to me. im really worried about this :[pouts: Link to comment Share on other sites More sharing options...
Daniel Agostini Posted November 27, 2013 Author Share Posted November 27, 2013 i called to UPS Brazil right now .. they said if you guys dont do another Commercial Invoice my pack will be destroyed .. pls do this commercial invoice with the original price (not 1$ like u guyd did) and mail me .. pls :[pouts: Link to comment Share on other sites More sharing options...
peanutz94 Posted November 28, 2013 Share Posted November 28, 2013 Daniel, it would be best to call CS on Monday with your RMA number and let them know what is going on. They would be able to get the correct invoice . Link to comment Share on other sites More sharing options...
Daniel Agostini Posted November 29, 2013 Author Share Posted November 29, 2013 if i call from brazil to usa i will pay another 2 mouses with the tax .. man, my country sucks, Our politicians are corrupt, our taxes are the highest in the world .. and i already paid a high price for this mouse here in brazil, i searched in usa store and dounded for $60 ... here the most cheap i can found is something between $100 ~ $120 (i paid R$200,00 .. something close to 100 dolars) .. so i will not get this online? Link to comment Share on other sites More sharing options...
peanutz94 Posted November 29, 2013 Share Posted November 29, 2013 Daniel, you can try the live chat on Monday. But this is tech support and CS doesn't monitor the forums. Really it would be best to call them. You can use SKYPE from any PC or smartphone and the call the toll free number wouldn't cost you anything. Link to comment Share on other sites More sharing options...
Daniel Agostini Posted December 2, 2013 Author Share Posted December 2, 2013 none communication inside my RMA since 25/11 :/ Link to comment Share on other sites More sharing options...
Daniel Agostini Posted December 3, 2013 Author Share Posted December 3, 2013 the online support is always offline ... i need some heeeelp Link to comment Share on other sites More sharing options...
peanutz94 Posted December 3, 2013 Share Posted December 3, 2013 the online support is always offline ... i need some heeeelp Are you checking while they are open? Daniel I'm sorry, but you need to either wait for a response to your ticket or call CS by phone to take care of this. This can not be handled here in tech support forums. Link to comment Share on other sites More sharing options...
Daniel Agostini Posted December 3, 2013 Author Share Posted December 3, 2013 yes I am im inside my account inside secure force, stay login all day yesterday but nothing :/ i know tech support from fruns cant do anything but u guys can communicate with CS and im not (Im trying but having no answer)... my mouse is in customs since 20 from last month .. this is take too much time... u can contact CS for me pls? im swear im trying :/ and how i use this toll free number in skype? This does not exist here in brazil Link to comment Share on other sites More sharing options...
Daniel Agostini Posted December 8, 2013 Author Share Posted December 8, 2013 Tks for the late ... now my mouse is comming back to corsair in USA :sigh!: hope corsair send him back with the right commercial invoice Link to comment Share on other sites More sharing options...
wytnyt Posted December 8, 2013 Share Posted December 8, 2013 and how i use this toll free number in skype? This does not exist here in brazil skype is computer based you can download it here http://www.downloadspring.com/message/indexarca.htm Link to comment Share on other sites More sharing options...
Daniel Agostini Posted December 9, 2013 Author Share Posted December 9, 2013 i called .. corsair said he communicated with UPS .. but i called to UPS 5 minutes later and he said he didnt called ... now my mouse is comming back to USA Link to comment Share on other sites More sharing options...
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