BamBam Posted November 26, 2013 Share Posted November 26, 2013 Hi All, Sorry if its a lengthy post, i've included images to help. So i had the vengeance 1500 7.1 headset for quite some time and a couple of months ago the headset software stopped working when i would open it and the lights on the mute button would cycle from blue and red. naturally i thought this is a hardware issue and i got a RMA, once i had it replaced and plugged the new one in the same problem persisted. So now i thought it was a software issue, i uninstalled both the hardware driver and headset software and re-installed them again but the problem was still there. When the headset wasn't plugged in i could see the icon for the software. (img1) When i plug the Headset in the icon disappears, also if i try to start the headset software if would completely freeze. (img1.5 + img3) To follow on from this i checked the event viewer to see what the issue was and this is the log i was presented with; (img5) On top of this i also noticed that when i disabled the Mic in the recording devices the headset software works completely fine. (img4). However when i enabled The Mic again the software would stop working again. If anyone knows the solution to this i would greatly appreciate it. To further help i have installed software version 2.0.16 as well as the beta version and previous versions with no fix. Link to comment Share on other sites More sharing options...
Toasted Posted November 27, 2013 Share Posted November 27, 2013 Test the headset on another computer and see if it works fine. Go to Device Manager, do you see any errors? If you do copy+paste the device status here. Link to comment Share on other sites More sharing options...
BamBam Posted November 27, 2013 Author Share Posted November 27, 2013 unfortunately I don't have another computer to test it on but the headset does come up in the device manager and the drivers seem fine. http://imgur.com/78cKw67 http://imgur.com/u9Ljghk Link to comment Share on other sites More sharing options...
Toasted Posted November 28, 2013 Share Posted November 28, 2013 Try the beta drivers and see if it helps. Link to comment Share on other sites More sharing options...
BamBam Posted November 29, 2013 Author Share Posted November 29, 2013 As I said above I have tried the beta drivers and rolled back to the old ones to see if that helped but so far it hasn't. I've been through these forums and tried most of the methods to no avail. Link to comment Share on other sites More sharing options...
sandstorm1 Posted November 29, 2013 Share Posted November 29, 2013 is your on board sound card disabled? Link to comment Share on other sites More sharing options...
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