everette Posted November 25, 2013 Share Posted November 25, 2013 I may be putting this in the wrong place but sm obrn to suggestion for better alternative. I have an RMA for a failing SSD but have reservations about returning it without any of method of assuring that it has been wiped clean of my highly sensitive data. Can someone comment on Corsair's protocol for assuring the privacy of any data on the drive should they decide to replace it and then later repair and/or just trash it. Additionally, it has been difficult to determine how to provide them a credit card number so they can just go ahead and ship replacement drive. Link to comment Share on other sites More sharing options...
peanutz94 Posted November 26, 2013 Share Posted November 26, 2013 Hi everette, just log back in to your ticket and where it says to add a comment, you can ask about an advanced replacement. Or if you have the ability to calling CS on the toll free number would be best. They would be able to get your advanced replacement set up on the spot. As far as their methods of wiping drives, I am unsure of. This is something else that you can inquire about and in the mean time I'll see if I can get an answer for you also. Link to comment Share on other sites More sharing options...
everette Posted November 26, 2013 Author Share Posted November 26, 2013 Thanks peanutz94, I got the number for customer support and will take your advice. Still feel uneasy about not knowing how returned drive will be handled regarding security of my data on drive. Hopefully, Cust Svc can reassure me. Link to comment Share on other sites More sharing options...
Yellowbeard Posted November 26, 2013 Share Posted November 26, 2013 Is the drive still accessible at all? If it is, boot up a copy of Parted Magic and secure erase it. If not, then your data is not accessible anyway. Link to comment Share on other sites More sharing options...
everette Posted November 26, 2013 Author Share Posted November 26, 2013 Nope, I can't even get the BIOS to recognize. Time for bed here. Will contact Cust Svc tomorrow and post whatever info I get on their procedures regarding data security. Link to comment Share on other sites More sharing options...
everette Posted December 3, 2013 Author Share Posted December 3, 2013 Contacted Customer support on the 27th and got an Express RMA authorization number. They shipped replacement drive today (12/3). Customer Service wasn't familiar with data security on returned items but assured me they take precautions. Not sure that makes me feel much better. Maybe I should just put in oven at 375 for 10 minutes, that would prob do the trick... Link to comment Share on other sites More sharing options...
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