Person Posted November 21, 2013 Share Posted November 21, 2013 I opened a ticket not long ago, and sent in my SSD. According to the tracking number I got, it arrived Monday. The RMA status is still stuck on "approved". What should I do? Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted November 21, 2013 Administrators Share Posted November 21, 2013 Respond to your ticket with your tracking information and request an update. Link to comment Share on other sites More sharing options...
Person Posted November 21, 2013 Author Share Posted November 21, 2013 What do you mean? Is there a way I can respond to a ticket? Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted November 21, 2013 Administrators Share Posted November 21, 2013 Yep, there's a comment section on the ticket. Depending on your resolution you may have to scroll down. Link to comment Share on other sites More sharing options...
Person Posted November 21, 2013 Author Share Posted November 21, 2013 I just added a comment saying I'd like to have it updated and gave my tracking number (I also informed it was USPS). How long until it should update? Link to comment Share on other sites More sharing options...
peanutz94 Posted November 21, 2013 Share Posted November 21, 2013 Generally once your product arrives at the RMA hub it can take a few days for them to finish processing your RMA and get a return out to you. Once they do so, they will update your ticket with tracking information. If it was delivered on Monday i would say in the next business day or so you should be hearing something. Link to comment Share on other sites More sharing options...
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