Darrecky Posted November 10, 2013 Share Posted November 10, 2013 Im experiencing problems with my unit. Its about 5 months old now, at the beginning everything were fine. But in time unit starts to make a loud noise every time when I power up my PC. Its starts from around 20 seconds, now its noisy for about first 5 minutes of use. In that time RPM showing in BIOS or any other monitoring software is between 700-900. When its working fine (no noise) its around 2300 RPM. Its happening only on power up, doesn't matters if PC was not used for a long time or powered up after 5 seconds being off. Also it happens almost every time, but not in 100% of cases. Im not using a Link software and fans are connected to the motherboard - not the pump. And now my point. Ive already got an RMA number for it and need to send it to Netherlands. OK, Ill live with that. Problem is that I don't have fans anymore (using different ones), probably some cables for fan connection are missing as well, not mentioning other socket mounting screws and fixings. Ive been informed that I need to send everything otherwise "it will be directed to our discrepancy list" whatever that means. And I need to call customer service in US, maybe they will make exception for me. Problem is that I don't want to spend a fortune calling from Europe to USA! Also Ive asked if there is any chance to get a working unit before sending faulty one - and Ive received no answer for that. Im guessing even if I eventually get an answer for that it would be "call our customer centre" Its looks like that person who respond for tickets can accept/reject RMA, but thats it. But I expect that he IS a customer service representative as well, so why he cant deal with my problems instead of directing me to make a call to a different continent? So, Im asking on public Corsair forum, as I know that there are some Corsair representatives here. Question 1. Is there any chance to have a working unit before sending faulty one for warranty? I don't have any cooler for temporary replacement Question 2. Why they need everything what was in the box? I think it is normal when you are not using/need some thing you simply get rid of them! And Ive RMA pump, not fans or cables! Question 3. How should I mark packaging when sending multiple items in one box for a warranty? At this point Im not especially happy whit what Ive archived with my RMA. I still valued Corsair as a company, but looks like you have to live in US to get a proper customer service :( D. Link to comment Share on other sites More sharing options...
peanutz94 Posted November 10, 2013 Share Posted November 10, 2013 Question 1. Is there any chance to have a working unit before sending faulty one for warranty? I don't have any cooler for temporary replacement Yes, sure can. Adavanced replacements are available in the online RMA form and also if you call CS. Question 2. Why they need everything what was in the box? I think it is normal when you are not using/need some thing you simply get rid of them! And Ive RMA pump, not fans or cables! Yes, send the fans and cables too. You'll get new ones with your new unit. Question 3. How should I mark packaging when sending multiple items in one box for a warranty? Make sure both RMA numbers are clearly visible on the put side of the box. It wouldn't hurt to include some sort of note inside the package with both RMA numbers as well. Link to comment Share on other sites More sharing options...
Darrecky Posted November 11, 2013 Author Share Posted November 11, 2013 Yes, sure can. Adavanced replacements are available in the online RMA form and also if you call CS. I was trying to get an answer in that matter through RMA, havent had any response about it since last Tuesday. As I said Im not especially happy to make a phone call to a Customer Support in US, but looks like I have no choice. Yes, send the fans and cables too. You'll get new ones with your new unit Thats the problem. I do not have the fans, they are gone. So only options to send the fans back is to get working unit in advance, replace pump in the box and send it back. Make sure both RMA numbers are clearly visible on the put side of the box. It wouldn't hurt to include some sort of note inside the package with both RMA numbers as well. This part is clear, thank you Link to comment Share on other sites More sharing options...
wa3pnt Posted November 11, 2013 Share Posted November 11, 2013 If you do an advance RMA, you will receive a complete H100i. Just leave all the parts you do not need to replace in the box (the items you no longer have) , and you will be returning a complete H100i. RodeoGeorge Link to comment Share on other sites More sharing options...
Darrecky Posted November 11, 2013 Author Share Posted November 11, 2013 If you do an advance RMA, you will receive a complete H100i. Just leave all the parts you do not need to replace in the box (the items you no longer have) , and you will be returning a complete H100i. RodeoGeorge That is exactly what Im planning to do, as Ive already set Advanced RMA by phone. Was easier than expected. Wont say "Well done Corsair" as I dont have it yet. D. Link to comment Share on other sites More sharing options...
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