Darrecky Posted November 10, 2013 Share Posted November 10, 2013 Im experiencing problems with my unit. Its about 5 months old now, at the beginning everything were fine. But in time unit starts to make a loud noise every time when I power up my PC. Its starts from around 20 seconds, now its noisy for about first 5 minutes of use. In that time RPM showing in BIOS or any other monitoring software is between 700-900. When its working fine (no noise) its around 2300 RPM. Its happening only on power up, doesn't matters if PC was not used for a long time or powered up after 5 seconds being off. Also it happens almost every time, but not in 100% of cases. Im not using a Link software and fans are connected to the motherboard - not the pump. And now my point. Ive already got an RMA number for it and need to send it to Netherlands. OK, Ill live with that. Problem is that I don't have fans anymore (using different ones), probably some cables for fan connection are missing as well, not mentioning other socket mounting screws and fixings. Ive been informed that I need to send everything otherwise "it will be directed to our discrepancy list" whatever that means. And I need to call customer service in US, maybe they will make exception for me. Problem is that I don't want to spend a fortune calling from Europe to USA! Also Ive asked if there is any chance to get a working unit before sending faulty one - and Ive received no answer for that. Im guessing even if I eventually get an answer for that it would be "call our customer centre" Its looks like that person who respond for tickets can accept/reject RMA, but thats it. But I expect that he IS a customer service representative as well, so why he cant deal with my problems instead of directing me to make a call to a different continent? So, Im asking on public Corsair forum, as I know that there are some Corsair representatives here. Question 1. Is there any chance to have a working unit before sending faulty one for warranty? I don't have any cooler for temporary replacement Question 2. Why they need everything what was in the box? I think it is normal when you are not using/need some thing you simply get rid of them! And Ive RMA pump, not fans or cables! Question 3. How should I mark packaging when sending multiple items in one box for a warranty? At this point Im not especially happy whit what Ive archived with my RMA. I still valued Corsair as a company, but looks like you have to live in US to get a proper customer service :( D. Link to comment Share on other sites More sharing options...
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