Linker Posted May 5, 2014 Share Posted May 5, 2014 Could you guys take a look in ticket #6461182? I'd like to know if that advanced shipping (where you guys send me a PSU first so I won't stay without a PSU anytime during the RMA) is working for my country? I live in Brazil. Thanks again. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted May 5, 2014 Administrators Share Posted May 5, 2014 Could you guys take a look in ticket #6461182? I'd like to know if that advanced shipping (where you guys send me a PSU first so I won't stay without a PSU anytime during the RMA) is working for my country? I live in Brazil. Thanks again. All RMA policies are worldwide. Link to comment Share on other sites More sharing options...
Linker Posted May 6, 2014 Share Posted May 6, 2014 Thank you for its incredible speed in answering my RMA after I posted here, I'm here glad about it. I'd like ask just a few more questions, though. First of all is: Will I have any costs on sending this PSU to you guys? I heard that, to this problem specifically, you guys are sending PSUs in advance, so we won't be without a PSU anytime. Will this work for me? 2: As I asked on the first question, if that works or if it doesn't, in any case, will I have to spend money to send the PSU to you? My ticket says they requested a UPS call-tag for me, and that they will contact me to schedule a pick-up, that means I won't pay anything? I'm asking because shipment costs from my country to another one are really expensive here, it costs up to 50% the value of PSU, and if I have to pay anything, I won't be able to return it. Thank you again. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted May 6, 2014 Administrators Share Posted May 6, 2014 Thank you for its incredible speed in answering my RMA after I posted here, I'm here glad about it. I'd like ask just a few more questions, though. First of all is: Will I have any costs on sending this PSU to you guys? I heard that, to this problem specifically, you guys are sending PSUs in advance, so we won't be without a PSU anytime. Will this work for me? 2: As I asked on the first question, if that works or if it doesn't, in any case, will I have to spend money to send the PSU to you? My ticket says they requested a UPS call-tag for me, and that they will contact me to schedule a pick-up, that means I won't pay anything? I'm asking because shipment costs from my country to another one are really expensive here, it costs up to 50% the value of PSU, and if I have to pay anything, I won't be able to return it. Thank you again.Please respond back to your ticket if you have questions on what someone said in the ticket. It's the most efficient way to get help. Yes, we're paying for the shipping. Link to comment Share on other sites More sharing options...
grhu8175 Posted May 11, 2014 Share Posted May 11, 2014 Hi TechnoBeard Can i be sure that the RMA-ed units will be from the updated batches as well? As i understand, i maybe receiving refurbished units, so just want to know that even these units have been updated to fix the thermal issues. Over here in Singapore, hitting above 35 deg Cel is like an everyday event. Thanks. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted May 11, 2014 Administrators Share Posted May 11, 2014 Hi TechnoBeard Can i be sure that the RMA-ed units will be from the updated batches as well? As i understand, i maybe receiving refurbished units, so just want to know that even these units have been updated to fix the thermal issues. Over here in Singapore, hitting above 35 deg Cel is like an everyday event. Thanks. Yes. It was fixed months and months ago. Link to comment Share on other sites More sharing options...
Linker Posted May 14, 2014 Share Posted May 14, 2014 Could you guys take a look in ticket #6461182? I really would like it to be answer until Friday since I scheduled a pick-up from UPS to that day. Link to comment Share on other sites More sharing options...
tjieh81 Posted May 14, 2014 Share Posted May 14, 2014 Hi, i just recently bought the RM850 my SN:14077606000****** does this mean my unit is not the impacted by the recall ? i'm asking this is becase i've never see the fan in action (which i under the zero rpm feature) but when i check the PSU after 30min the system is on. it feels extremely hot i can barely put my hand on the top surface. i'm sure it definately over 55c degrees is this normal is PS is above 50c degree and the fan still not on ? thanks Link to comment Share on other sites More sharing options...
Corsair Employee jonnyguru Posted May 14, 2014 Corsair Employee Share Posted May 14, 2014 Hi, i just recently bought the RM850 my SN:14077606000****** does this mean my unit is not the impacted by the recall ? You're good. i'm asking this is becase i've never see the fan in action (which i under the zero rpm feature) but when i check the PSU after 30min the system is on. it feels extremely hot i can barely put my hand on the top surface. i'm sure it definately over 55c degrees is this normal is PS is above 50c degree and the fan still not on ? thanks Could be that the housing is hot, but there's two thermistors inside the PSU. If the PSU was too hot, the fan would either turn on or the whole PC would shut off. Including your system specs would help a lot. Link to comment Share on other sites More sharing options...
tjieh81 Posted May 14, 2014 Share Posted May 14, 2014 ya the housing is really hot, it is normal ? my system i5 4670K asus ROG max vi hero z87 chipset Asus R280x video card kingston 8gb ram 1600mhz samsung 128gb SSD 2 500gb sata hdd i do have few case fan 2 for front 1 top and 1 back Link to comment Share on other sites More sharing options...
Corsair Employee jonnyguru Posted May 14, 2014 Corsair Employee Share Posted May 14, 2014 "Really hot" is a relative term without a number attached. Your PC is barely 400W under full load, so you're probably not going to see the PSU fan ever run, but if you want to give it a shot, fire up Prime95 on all but one of your CPU cores and run Furmark at full screen and see if the PSU fan starts up. What chassis and how is the PSU oriented? Link to comment Share on other sites More sharing options...
tjieh81 Posted May 15, 2014 Share Posted May 15, 2014 the case is corsair 230t PSU fan is facing down Link to comment Share on other sites More sharing options...
Corsair Employee jonnyguru Posted May 16, 2014 Corsair Employee Share Posted May 16, 2014 Again... try Prime95 and Furmark and see if the fan spins up. Link to comment Share on other sites More sharing options...
Yellowbeard Posted May 19, 2014 Share Posted May 19, 2014 Due to the fanless mode, the outer housing of the PSU will often feel much warmer when with a low load, when the fan is off. This is fine and well within the safe operating parameters for our PSUs. Under heavier loads, the PSU internals will generate more heat but, the fans will run so the outer housing will be cooled. Link to comment Share on other sites More sharing options...
metalmike Posted May 28, 2014 Share Posted May 28, 2014 Could you take a look in ticket #6471258? Same fan problem with the 1333 LOT here, would like some help. Link to comment Share on other sites More sharing options...
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