Corsair Employees jonnyguru Posted December 5, 2013 Corsair Employees Share Posted December 5, 2013 Reworked does not equal refurbished. They were reworked by the manufacturer before they even left the factory. If Ford discovers that some tires explode causing roll overs on the Explorer and they have a few thousand trucks lined up in the factory ready to ship out, do they ship them anyway? No. If they go ahead and replace the tires on all of those Explorers with tires that don't explode, are those Explorers considered refurbished? No. Link to comment Share on other sites More sharing options...
Zurs Posted December 6, 2013 Share Posted December 6, 2013 The fix has not been made to your PSU. I went ahead and filled for a RMA yesterday but have not heard back yet. My ticket # is 6299689 . How long does it take to get a response from customer support? Thanks Link to comment Share on other sites More sharing options...
Garrett1974NL Posted December 9, 2013 Share Posted December 9, 2013 So I ordered the RM850 a couple of days ago, I got one with the serial starting with 1335... how likely is it I'm going to have ANY problems? Running a 3930K @ 4.8GHz @ 1.33v and 1 GTX780Ti card... I figure I place the PSU in the bottom of the case with the fan pointing upwards. Link to comment Share on other sites More sharing options...
wytnyt Posted December 9, 2013 Share Posted December 9, 2013 So I ordered the RM850 a couple of days ago, I got one with the serial starting with 1335... how likely is it I'm going to have ANY problems? Running a 3930K @ 4.8GHz @ 1.33v and 1 GTX780Ti card... I figure I place the PSU in the bottom of the case with the fan pointing upwards. theres no way to telling problems by serial/lot# as any problem is a individual incident and not a recurring one so...,a 3930 huh?,hows that beast perform? i have a 4930k due here tomorrow so im anxious to say it mildly:D: Link to comment Share on other sites More sharing options...
Garrett1974NL Posted December 9, 2013 Share Posted December 9, 2013 theres no way to telling problems by serial/lot# as any problem is a individual incident and not a recurring one so...,a 3930 huh?,hows that beast perform? i have a 4930k due here tomorrow so im anxious to say it mildly:D: Awesome, and it clocks very good. Now jonnyguru, if there are no 1342 or newer PSU units out there yet, what is the purpose of RMA? If you can't get a revised unit anyway... Link to comment Share on other sites More sharing options...
Corsair Employees jonnyguru Posted December 9, 2013 Corsair Employees Share Posted December 9, 2013 Awesome, and it clocks very good. Now jonnyguru, if there are no 1342 or newer PSU units out there yet, what is the purpose of RMA? If you can't get a revised unit anyway... Like I said in two other posts: the unit would be reworked. That said, I've been told that there ARE actually units newer than 1342. So if you do RMA one, I would hope you'd either get a reworked one or a newer unit. Link to comment Share on other sites More sharing options...
Garrett1974NL Posted December 9, 2013 Share Posted December 9, 2013 Like I said in two other posts: the unit would be reworked. That said, I've been told that there ARE actually units newer than 1342. So if you do RMA one, I would hope you'd either get a reworked one or a newer unit. Yeah sorry I must have been reading over it... probably not wise to post at around 3:30AM (Europe) hehe ;): Link to comment Share on other sites More sharing options...
Corsair Employees jonnyguru Posted December 9, 2013 Corsair Employees Share Posted December 9, 2013 Yeah sorry I must have been reading over it... probably not wise to post at around 3:30AM (Europe) hehe ;): I do the same thing. If I feel I have something to post, I spring out of bed like a jack in the box and start typing. Link to comment Share on other sites More sharing options...
Neo07 Posted December 22, 2013 Share Posted December 22, 2013 Like I said in two other posts: the unit would be reworked. That said, I've been told that there ARE actually units newer than 1342. So if you do RMA one, I would hope you'd either get a reworked one or a newer unit. You're correct, I came across some RM750 units with the lot code 1345 a couple days ago :biggrin: (UK) Link to comment Share on other sites More sharing options...
GreenLeafy Posted December 26, 2013 Share Posted December 26, 2013 Like I said in two other posts: the unit would be reworked. That said, I've been told that there ARE actually units newer than 1342. So if you do RMA one, I would hope you'd either get a reworked one or a newer unit. Okay, I bought an RM850 w/ LOT1333.... Is it 100% guaranteed that my PSU will have this issue? Is it possible I may have received a re-worked PSU? I seriously doubt my system will be able to reach 40% load so I can't really test to see if the fan will spin up... I bought this for a possible SLI config. Do you recommend I RMA it or just leave it be? EDIT: Just ran P95 & Furmark together for 40m and as expected, fan did not turn on. Link to comment Share on other sites More sharing options...
wytnyt Posted December 26, 2013 Share Posted December 26, 2013 Okay, I bought an RM850 w/ LOT1333.... Is it 100% guaranteed that my PSU will have this issue? Is it possible I may have received a re-worked PSU? I seriously doubt my system will be able to reach 40% load so I can't really test to see if the fan will spin up... I bought this for a possible SLI config. Do you recommend I RMA it or just leave it be? there is no way youll be sold a re-worked psu as a new one.,try not listening to this kind of hype,corsair just isnt that kind of a business. Link to comment Share on other sites More sharing options...
stonehz Posted December 30, 2013 Share Posted December 30, 2013 Weird thing is that the packaging box has 2 stickers (one on top of the other) for the serial number.. The bottom one (aka original) is with S/N 1336 and the new one is with serial number S/N 1345. When I opened the PSU, the S/N says 1336. So I Received mine with S/N 1336.. :( It's impossible to meet the "faulty-area conditions" in the UK (35oC LoL) but not sure how this affects performance in a long term (e.g. 2-3 years time) Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted December 30, 2013 Administrators Share Posted December 30, 2013 Weird thing is that the packaging box has 2 stickers (one on top of the other) for the serial number.. The bottom one (aka original) is with S/N 1336 and the new one is with serial number S/N 1345. When I opened the PSU, the S/N says 1336. So I Received mine with S/N 1336.. :( It's impossible to meet the "faulty-area conditions" in the UK (35oC LoL) but not sure how this affects performance in a long term (e.g. 2-3 years time)Did you purchase this from a store, or did you receive it from an RMA? Please post pics of the box's sticker, and the PSU's label. Link to comment Share on other sites More sharing options...
stonehz Posted December 30, 2013 Share Posted December 30, 2013 Did you purchase this from a store, or did you receive it from an RMA? Please post pics of the box's sticker, and the PSU's label. I bought it from an online store. Here some pics: http://i.imgur.com/dzZNi1P.jpg?1 http://i.imgur.com/odl6IgE.jpg?1 http://i.imgur.com/GcfcfNS.jpg?1 Link to comment Share on other sites More sharing options...
spqr Posted January 1, 2014 Share Posted January 1, 2014 Hi All, I got a new RM750, the LOT is 1342, so it should be OK. My rig is: i7-2600k (on 4,4GhZ), 2x4GB DDR3, Gigabyte GT 650 Ti 1G. The fan doesn't spin up even with load on the machine, I tried with 3DMark too, nothing happened. Is this normal? Still not enough load to spin up the fan of PSU or this unit is defective too? + LOT on the nylon was 1349, while it is 1342 on the PSU and the box too, why 1349 on the nylon then? There is CP-9020055-EU/RP on the nylon, it means "REPAIRED" ??? :O http://i.imgur.com/2dti0jV.jpg Link to comment Share on other sites More sharing options...
Corsair Employees jonnyguru Posted January 1, 2014 Corsair Employees Share Posted January 1, 2014 While "RP" doesn't stand for "repaired", it does mean that you have a "corrected" unit. The fan in that PSU isn't going to spin up with your rig. Maybe if you had three 650 Ti cards. ;) Link to comment Share on other sites More sharing options...
spqr Posted January 1, 2014 Share Posted January 1, 2014 While "RP" doesn't stand for "repaired", it does mean that you have a "corrected" unit. The fan in that PSU isn't going to spin up with your rig. Maybe if you had three 650 Ti cards. ;) If the LOT is 1342, then why it has to be "corrected"? And what does "corrected" exactly mean? Link to comment Share on other sites More sharing options...
Corsair Employees jonnyguru Posted January 1, 2014 Corsair Employees Share Posted January 1, 2014 If the LOT is 1342, then why it has to be "corrected"? And what does "corrected" exactly mean? As stated in the thread, they added a second thermistor that turns the fan on prior to the OTP: In an effort to improve our products for all of our users, we have updated the RM750 and RM850 to resolve this issue. The thermistor circuit that is used to measure the temperature for the fan controller and OTP has been changed in all RM750 and RM850 PSU’s moving forward. An additional resistor has been added that will result in the fan turning on prior to the condition that causes the PSU to shut down in the event that temperatures exceed 45°C. They added the "RP" to everything made after 1341 or anything that was made prior that had the second thermistor added. Link to comment Share on other sites More sharing options...
spqr Posted January 1, 2014 Share Posted January 1, 2014 As stated in the thread, they added a second thermistor that turns the fan on prior to the OTP: They added the "RP" to everything made after 1341 or anything that was made prior that had the second thermistor added. And why the LOT is 1349 on the nylon, while 1342 on the box/unit? So this is not a reworked PSU, sorry I don't really get this... Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted January 1, 2014 Administrators Share Posted January 1, 2014 And why the LOT is 1349 on the nylon, while 1342 on the box/unit? So this is not a reworked PSU, sorry I don't really get this...This is a "corrected" PSU as Jon has stated. Link to comment Share on other sites More sharing options...
spqr Posted January 1, 2014 Share Posted January 1, 2014 And what the hell "corrected" means???? Give details, if you can, this means nothing to me. First it was told that any RM750 can be affected with before 1341. Now LOT 1342 has to be "corrected", aren't those just simply fine right out from the factory? stonehz has some weird sticker over the original one, don't you think ppl out there are not stupid? It is suspicious to anybody, there's something "wrong" around these PSUs, whether got them from shop or RMA'd…. Guys…, it would be easier to make it clear once, Customer Service Reps tells this, here you say that, now what to believe :( Link to comment Share on other sites More sharing options...
Corsair Employees jonnyguru Posted January 2, 2014 Corsair Employees Share Posted January 2, 2014 Can you please read the thread? I mean, we told you how the units were corrected. I even quoted it in my response to you earlier today. They added a second thermistor that turns the fan on before the OTP trips the PSU off. This was done AT THE FACTORY. These aren't refurbished units, but they were units that were already assembled that they had to make changes to after they were done, but before they were ever shipped. That's why they added the sticker with the new date code. Link to comment Share on other sites More sharing options...
spqr Posted January 2, 2014 Share Posted January 2, 2014 Can you please read the thread? I mean, we told you how the units were corrected. I even quoted it in my response to you earlier today. They added a second thermistor that turns the fan on before the OTP trips the PSU off. This was done AT THE FACTORY. These aren't refurbished units, but they were units that were already assembled that they had to make changes to after they were done, but before they were ever shipped. That's why they added the sticker with the new date code. Imagine, I HAVE READ, but it was not clear, that's why I asked to clarify. Now it's clear, but here's what was told: units with LOT 1341+ are OK by default, to me this means: these units INCLUDE the additional part and didn't need any "rework/correction", because those were added for first time, when were assembled. No matter what, after this torture I will try to ask a refund (I wish I had accepted it first it was offered *sigh*) and get rid of Corsair PSU for now and forever; I am totally disappointed, even with the stance of Corsair Staff, after all Corsair did something wrong and not customers, don't really understand why YOU are the one, who is shocked by this at all. Link to comment Share on other sites More sharing options...
firon Posted January 5, 2014 Share Posted January 5, 2014 I got my RM850 from Amazon and had it shutting down while gaming. Found this thread and sure enough, lot number 1335. I went through the RMA process, but had to call in to get the advance replacement return, and I didn't receive a prepaid shipping label either via email or in the box. Will ask via my ticket to get it, but I'm a bit annoyed that this wasn't already taken care of, considering this is a known issue with these units and the first post mentioned advanced replacement and a prepaid label. Also, the replacement unit is lot 1338 and does not have the RP marking on the serial number. Does this mean mine doesn't have the second thermistor? Link to comment Share on other sites More sharing options...
Corsair Employees jonnyguru Posted January 5, 2014 Corsair Employees Share Posted January 5, 2014 I got my RM850 from Amazon and had it shutting down while gaming. Found this thread and sure enough, lot number 1335. I went through the RMA process, but had to call in to get the advance replacement return, and I didn't receive a prepaid shipping label either via email or in the box. Will ask via my ticket to get it, but I'm a bit annoyed that this wasn't already taken care of, considering this is a known issue with these units and the first post mentioned advanced replacement and a prepaid label. Also, the replacement unit is lot 1338 and does not have the RP marking on the serial number. Does this mean mine doesn't have the second thermistor? I'm sorry you're having so many issues. You should have received the pre-paid label and it seems that your replacement is another affected unit. Unfortunately, all I can say you can do is contact support using your existing trouble ticket, but feel free to reference this post. Link to comment Share on other sites More sharing options...
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