whatwarranty Posted November 2, 2013 Share Posted November 2, 2013 Ticket #6194426 I opened a support ticket to arrange for an express RMA. The ticket shows that the RMA was approved. It is now OVER 2 WEEKS later and I still do not have any replacement RAM. I should not have to open a thread in this forum to draw attention to this poor service. "Express Replacement – At Corsair, we understand the need to be up and running at all times! To minimize down time, we offer an Express Replacement RMA process." <-- is that a joke? I am not the only person who has experienced your horrible warranty process, I found many others in this forum alone! Express RMA no response in over a Week! http://forum.corsair.com/v3/showthread.php?p=662087 No answer to RMA ticket 6049599, submitted on the 26th http://forum.corsair.com/forums/showthread.php?p=664426 Oh how the mighty have fallen http://forum.corsair.com/v3/showthread.php?p=673136 Link to comment Share on other sites More sharing options...
peanutz94 Posted November 2, 2013 Share Posted November 2, 2013 whatwarranty, Sorry for the delay. Have you tried calling CS or logging back into your ticket to ask for an update? And are you sure you chose the Express option? There would have been a hold placed on it for the amount of the product your RMA'ing. You were required to provide CC details ,correct? I'm just asking to cover all bases, so please forgive the questions. Right now Corsair is closed for the rest of the weekend. A couple of the Employees do check in on the forums on the weekends sometimes, but if you don't hear anything before Monday, i would suggest calling them. They may be out of stock or waiting on input back from you. http://www.corsair.com/us/company/contact/ Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted November 2, 2013 Administrators Share Posted November 2, 2013 Hi, I'm sorry for the delay. It looks like something in the ticket's preventing it from not going through. I've escalated your automated ticket to customer service, but I'd recommend calling on Monday and they'll manually push it through. Link to comment Share on other sites More sharing options...
whatwarranty Posted November 6, 2013 Author Share Posted November 6, 2013 Today is 11-06-2013 which is the 20th day since I opened this RMA ticket and there is still no response or update to my express RMA request. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted November 6, 2013 Administrators Share Posted November 6, 2013 Your ticket has been responded to. Link to comment Share on other sites More sharing options...
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