24 pin on PSU burned out/melted into mother board

[candytripn]

Short version, computer turned itself off the other say randomly. I figured I must've kicked the power strip and hit the test or off switch, as I've done before. Yesterday, I turn on my computer and after some use, I noticed a burning smell just be if powered off. Opened the case and started taking everything apart and noticed the 24 pin connector had some burned pins. The Sheath on 2 seem to have melted into the mother board. :eek:

 

After reading some other posts I went in and tried to request an RMA, but didn't want to put broken accessories, and Iit wasn't DOA, as it had worked before, so clicked not listed and now and waiting for further instructions (ticket number 6217349)

 

Had some questions about how this works. I'm guessing, I pay to have it sent in, and after testing/verifying, they send out a new one. What about my board though? Both are at just over 2 years today, so passed the warranty. Not sure how much damage is done to the board, but I doubt having the melted pin covers from the psu in the socket is a very good thing, and wouldn't want to simply have a replaced psu go out because of it.

 

IF it is rma'd and accepted, is there any type of coverage for damage to other parts? How do I go about seeking that? How much damage is considered damage, like if the board is ok, but the socket is beyond use, or only if the board is now dead?

 

 

http://i.imgur.com/c1sDkjQ.jpg

[peanutz94]

Hi candytripn, let me see if i can answer some of this for you...

 

Had some questions about how this works. I'm guessing, I pay to have it sent in, and after testing/verifying, they send out a new one.

Yes, you would pay to ship it to them. The PSU will get tested eventually, but not to determine your warranty eligibility. They will just ship you a new PSU.

 

What about my board though? Both are at just over 2 years today, so passed the warranty. Not sure how much damage is done to the board, but I doubt having the melted pin covers from the psu in the socket is a very good thing, and wouldn't want to simply have a replaced psu go out because of it.

When you fill out the RMA form you can ask for a damage claim form. They will email that to you separately. In most cases they may ask you to ship the board to them as well for testing. Unless it's pretty obvious from pictures.

 

How much damage is considered damage, like if the board is ok, but the socket is beyond use, or only if the board is now dead?

Corsair will make that determination. They handle these types of cases individually on a case by case basis, so it would be based on their decision. But damage is damage. I don't think you'll have an issue there.