Wacko999 Posted October 30, 2013 Share Posted October 30, 2013 I'm having problems getting any information out of Corsair as well. I sent back a PSU on an RMA that quit working after six weeks. They received it at their Hayward facility last week. On the FAQ section of the website, it says that on RMA's, the replacement would be shipped within three days from the time they received the faulty PSU, but when I look at the ticket, there is nothing that says that the replacement has been shipped yet. I got on live chat yesterday afternoon and the person that I talked to said that they were waiting on a part that was backordered. I was under the impression that they were going to replace the PSU. Do they normally repair instead of replace PSU, especially when they fail after only six weeks? My ticket number is 6197409. Link to comment Share on other sites More sharing options...
Terrum Posted October 30, 2013 Share Posted October 30, 2013 Well RMA stands for 'Return merchandise authorization'. Doesn't necessarily mean they replace immediately and resend, they probably would just repair the old one, like you said. A PSU isn't hard to repair either if you know what you're doing. In any case to update the forum, I got a response on my ticket saying that a web specialist will e-mail me, the next day I got an e-mail confirming whether a shipping label will be appropriate for me, I responded with the go ahead (this is on the 28th) and still no sign of a response since then. I'm still really not happy with Corsair's support right now and I've waited way too long just to get a product returned which I requested a cancellation for on the same day! Link to comment Share on other sites More sharing options...
Wacko999 Posted October 31, 2013 Author Share Posted October 31, 2013 I sent back a PSU for replacement and it was received at your Hayward, CA location on the morning of 10/25/13. Today is 10/31/13, and I haven't received an acknowledgement or anything from Corsair. On the website, it says "Please allow two business days for your replacement order to be shipped". This PSU was purchased on 9/5/13 and quit working on 10/18/13, making it only 48 days old when it "broke". What is the holdup on getting the replacement shipped to me? Link to comment Share on other sites More sharing options...
Wacko999 Posted October 31, 2013 Author Share Posted October 31, 2013 I was just going by what their website says: "Please allow two business days for your replacement order to be shipped". As far as getting no response is concerned, I'm feeling you're pain as well. It will be a week tomorrow since they received the RMA unit. Link to comment Share on other sites More sharing options...
Terrum Posted October 31, 2013 Share Posted October 31, 2013 Ah well, I always thought buying from the official manufacturer would be better than a retailer or reseller, but boy did I learn a lesson there! Next time I'll spend that $20 extra and buy it from eBay or a retailer :p: At least there's more protection that way. Link to comment Share on other sites More sharing options...
Wacko999 Posted November 1, 2013 Author Share Posted November 1, 2013 You've got that right! Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted November 1, 2013 Administrators Share Posted November 1, 2013 I've asked customer service to look into this for you. One thing to note: When they said replacement part, I'm fairly certain they meant the replacement PSU, not a component of the PSU. Link to comment Share on other sites More sharing options...
Wacko999 Posted November 1, 2013 Author Share Posted November 1, 2013 Thanks Techno! Link to comment Share on other sites More sharing options...
Wacko999 Posted November 2, 2013 Author Share Posted November 2, 2013 Well, I didn't hear anything from customer service, so I called and after 25 minutes, finally got through. The lady that I talked to seemed to be confused as to what was going on. She then noticed that I put in the FedEx tracking number from when I shipped the bad PSU back and confirmed that they had recieved it. Then she said that she knew what was taking so long. They don't have any AX1200i in stock and they aren't expected until December 4th. There is no way I can wait another month. I'm not sure what to do next. Link to comment Share on other sites More sharing options...
Wacko999 Posted November 9, 2013 Author Share Posted November 9, 2013 So, here I wait. Only three and a half more three weeks to go. Link to comment Share on other sites More sharing options...
Wacko999 Posted December 5, 2013 Author Share Posted December 5, 2013 Well, I can't say that I'm the least bit happy. I sent back my six week old AX1200i power supply that failed back in October. In Early November, they told me that they were out of them and they wouldn't be available until December 4th. Today is December 4th and now they are telling me that it won't be available until December 18th. This is totally unacceptable. My local retailer had about 10 of them in stock. Why couldn't Corsair just give me a refund on the PSU so I could purchase one locally instead of waiting nearly two months? Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted December 5, 2013 Administrators Share Posted December 5, 2013 Looks like you asked customer service the same question on your ticket just before posting here. They'll be able to answer your question. Link to comment Share on other sites More sharing options...
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