wa3pnt Posted October 30, 2013 Share Posted October 30, 2013 I RMA'd my H100i Radiator and Pump on RMA 6174073 on 10/4/2013. I used the chat feature to inquire about the status around 10/18/2013 and was told that the item was on backorder, and expected to arrive on 10/23/2013. The status remains "Processing", and I submitted a request for the prognosis on the RMA through Ticket 6211609, but have not received a reply or comment on that Ticket. I am approaching a month without the Radiator and Pump. Can anyone advise when I might expect to receive the replacement? Thanks for any help. RodeoGeorge Link to comment Share on other sites More sharing options...
peanutz94 Posted October 31, 2013 Share Posted October 31, 2013 Best thing is to call CS by phone George. They would be able to give you an on the spot update. Technobeard or Yellowbeard may be able to check also. BTW they are still open now if you have the ability to call.:) Link to comment Share on other sites More sharing options...
wa3pnt Posted October 31, 2013 Author Share Posted October 31, 2013 Lo and behold. Got back from dinner and had a message that it shipped with a tracking number. If anyone influenced this, THANKS! A Happy Camper again. RodeoGeorge Link to comment Share on other sites More sharing options...
Yellowbeard Posted October 31, 2013 Share Posted October 31, 2013 I wish we could claim brilliance but sometimes our updates come out a little slow so it may simply be good timing. We're sorry you had the issue to begin with and let's hope that the RMA will make everything right. Link to comment Share on other sites More sharing options...
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