N3ro99 Posted October 28, 2013 Share Posted October 28, 2013 Hello , I have made an express RMA But i don't understand one things , The man Say me the new one will be ship in MAX 2 days and after i receive the new one i have to send the old one to them , How should i do to send it to them . Should i pay the ship or i can request an pre-paid label ?? My ssd is in warranty so why should i pay the shippment ??! Thanks for the help Link to comment Share on other sites More sharing options...
peanutz94 Posted October 29, 2013 Share Posted October 29, 2013 Generally you would need to pay to ship it to Corsair. They will pay to ship you a new drive. There are some exceptions and that would be if the SSD is less than 30 days old or you have had multiple RMA's , then Corsair would pick up the shipping costs. You can however call CS and ask them if there is anything they can do to help out. Link to comment Share on other sites More sharing options...
N3ro99 Posted October 29, 2013 Author Share Posted October 29, 2013 I'm a little bit Lost , Soo corsair say to me they will send me my new ssd and after i receive it i should send it mine by myself . i have receive the tracking number of my new ssd . And today i receive a new mail "This notice alerts you, Corsair has processed this UPS Returns request. A label has been created and is in transit to the collection location. " What is that ???? I'm so confused and lost :/ Link to comment Share on other sites More sharing options...
N3ro99 Posted October 29, 2013 Author Share Posted October 29, 2013 I have phoned to UPS, So they said to me When they delever me the new SSD , I have to give the old one to them . So i have not to pay anything !! Thanks you corsair ! I hope i Have understand all :p Link to comment Share on other sites More sharing options...
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