ZioZeb Posted October 27, 2013 Share Posted October 27, 2013 Hi, after the upgrade of OS from Win8 to Win8.1, my corsair commander give me same problems i read in other threads on this forum. I follow the suggests in this topic: http://forum.corsair.com/v3/showthread.php?t=120962&page=2, then rebooted pc and from this moment the corsair commander seems death as even the status led is off. Apart from that, pc works correctly, even Corsair H100i. Any suggestion? Thanks! Link to comment Share on other sites More sharing options...
peanutz94 Posted October 27, 2013 Share Posted October 27, 2013 Double check your power connections? Link to comment Share on other sites More sharing options...
wa3pnt Posted October 27, 2013 Share Posted October 27, 2013 As mentioned, double check the Molex Power Connection. The pins in the Molex Connector have been known to get pushed out, and can be pushed back in from the rear of the connector. The next thing to check is the USB connection since you mentioned that the status light on the Corsair Commander 2 is not lit. My suggestion would be to try a different USB Header on the motherboard, or interchange two USB Header items. If possible, interchange a front panel USB connection and then verify that the USB Header is working by plugging a Thumb Drive or something into the front USB. Finally, you can go into the Device Manager, expand the "Human Interface Devices" (HIDs) section, and then unplug and re-plug the Corsair Commander 2. You should see at least one of the HIDs disappear and then re-appear. RodeoGeorge Link to comment Share on other sites More sharing options...
ZioZeb Posted October 27, 2013 Author Share Posted October 27, 2013 Ty for replies, guys!! The commander has not a power cable. It has only the USB cable, that i tried to connect on every USB header, without results. In the image current situation. Link to comment Share on other sites More sharing options...
peanutz94 Posted October 27, 2013 Share Posted October 27, 2013 I would go ahead and have it replaced then. Just use the link on the left. Link to comment Share on other sites More sharing options...
wa3pnt Posted October 27, 2013 Share Posted October 27, 2013 In a last ditch effort to salvage before an RMA, I could not see my Commander 2 with Windows 8 until I loaded an older version of Corsair LINK (1.2.7) into a Windows 7 computer, connected the Commander 2, and updated the Firmware. RodeoGeorge Link to comment Share on other sites More sharing options...
ZioZeb Posted October 27, 2013 Author Share Posted October 27, 2013 When problem started I uninstalled software and installed the last version (FW is last upgrade). None has changed. I tried to open RMA, but Corsair Link device is not indicated into the list of devices, so I asked help here in forum. :biggrin: Tomorrow I will try to contact Corsair assistance. Link to comment Share on other sites More sharing options...
wytnyt Posted October 27, 2013 Share Posted October 27, 2013 When problem started I uninstalled software and installed the last version (FW is last upgrade). None has changed. I tried to open RMA, but Corsair Link device is not indicated into the list of devices, so I asked help here in forum. :biggrin: Tomorrow I will try to contact Corsair assistance. i think you would use the cooling section for the commander but you can call them and get it quickly sorted out. being you're from Italy,you can use skype for free calling... Link to comment Share on other sites More sharing options...
Warboy Posted October 29, 2013 Share Posted October 29, 2013 All H100i s have a SATA Power Connector.... Link to comment Share on other sites More sharing options...
ZioZeb Posted December 24, 2013 Author Share Posted December 24, 2013 I update at the last sw Version 2.5.5145, but my link commander doesn't work. Led of commnader is dead (not blinking, is totally off). Meanwhile, also the led of the H100i not work: it show only the red color, no other. Updating software, i follow step by step instruction explained by Ram Guy. Link to comment Share on other sites More sharing options...
wytnyt Posted December 24, 2013 Share Posted December 24, 2013 I update at the last sw Version 2.5.5145, but my link commander doesn't work. Led of commnader is dead (not blinking, is totally off). Meanwhile, also the led of the H100i not work: it show only the red color, no other. Updating software, i follow step by step instruction explained by Ram Guy. did it work before the update?,if so uninstall and use prior version. Link to comment Share on other sites More sharing options...
ZioZeb Posted December 24, 2013 Author Share Posted December 24, 2013 No, doesn't work before the update. I open this thread 10-27-2013, waiting till today for an update. Two months with a corsair link commander and an H100i useless. Link to comment Share on other sites More sharing options...
Toasted Posted December 25, 2013 Share Posted December 25, 2013 Request an RMA to replace the Commander unit and the H100i. If you already have, post your ticket # here. Note: Corsair are closed as its Christmas and New Years, You may have to wait early next year to get a reply. Link to comment Share on other sites More sharing options...
ZioZeb Posted December 25, 2013 Author Share Posted December 25, 2013 Thanks for your reply, Toasted! I wish u happy christmas!! Link to comment Share on other sites More sharing options...
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