Terrum Posted October 25, 2013 Share Posted October 25, 2013 I ordered a SP2500 remote replacement on the 19th, on the same day I e-mailed them to cancel the order as I managed to fix my old remote. I was reassured by the automated e-mailing system of theirs that I would receive a response within 1 working day. However, to my surprise, it was 3 working days and they didn't respond - Perhaps they didn't receive my e-mail for whatever reason, so I sent another. Then a couple of hours later after sending that e-mail, the item was dispatched by UPS...I was ready to get UPS to send it back but they left it a 'safeplace' which I didn't even designate! I have never experienced such terrible support from ANY big company. I am hoping someone will respond to me here because I am absolutely unsatisfied with Corsair's services right now after being a long-term customer with them. I am expecting a representative to see this, and to provide the best explanation they can to convince me why they have not been answering my e-mails. I am also expecting Corsair to provide a postage label and/or compensate the return price for this matter if they do not wish to lose me as a customer, and many other friends of whom I can retract recommendations from. EDIT: For once I actually saw the Live Chat button say Online, I thought I was in hope when I clicked on it! But about 2 minutes after waiting for an agent, it went offline. Great job, Corsair. Link to comment Share on other sites More sharing options...
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