pippox Posted October 23, 2013 Share Posted October 23, 2013 Hi, I have to open an RMA for a faulty psu (AX750) I need for obvious reasons an advanced RMA.. If I understand correctly, the new psu will be delivered and then i can send the faulty one back. There's a way to use the same courier to return my psu? I'm in Italy and I think i have to ship to Almere (Netherlands) for about 40/45 $$$$$ :( There's anyone with a similar problem that can help me? Thank you. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted October 23, 2013 Administrators Share Posted October 23, 2013 I'm sorry but we don't offer a pick up service like that. Link to comment Share on other sites More sharing options...
pippox Posted October 23, 2013 Author Share Posted October 23, 2013 :(: ok, so how much time i have to ship my psu back? and what i put in it? (psu obviously, original box?, cables?) Link to comment Share on other sites More sharing options...
peanutz94 Posted October 23, 2013 Share Posted October 23, 2013 It should tell you in your instructions, but i think its 14 days. And you will need to send the all the cables and such . You'll get all new ones with your new PSU. Link to comment Share on other sites More sharing options...
pippox Posted October 23, 2013 Author Share Posted October 23, 2013 14 days :eek: that's little room for error :bigeyes: and if the package arrives a few days later? what happens? Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted October 23, 2013 Administrators Share Posted October 23, 2013 14 days :eek: that's little room for error :bigeyes: and if the package arrives a few days later? what happens?Contact customer service if you're concerned about time running out and they'll work with you (within reason). Link to comment Share on other sites More sharing options...
pippox Posted November 1, 2013 Author Share Posted November 1, 2013 here we go again.. I'm trying to submit an RMA for this product CMPSU-750AXEU when i reach the "Select Your Request Type" the Express Replacement option is greyed out... then via live chat (great invention by the way) someone told me to use this product for the express replacement: CP-9020045-EU which is a AX760 not a AX750 (fine by me..) so with the new code the option for express replacement is back, great! next step, credit card.. mastercard, number, security code, name, expiration date ----> CHARGE nope.. Transaction failed. This transaction has been declined. Please retry. :wtfman: I checked every step, the credit card works (bf4 i'm coming :D: ) I don't know what to do :(: Link to comment Share on other sites More sharing options...
peanutz94 Posted November 1, 2013 Share Posted November 1, 2013 pippox, im sorry , but the only thing you can do is contact CS by phone and they may be able to process it on their end. Link to comment Share on other sites More sharing options...
pippox Posted November 3, 2013 Author Share Posted November 3, 2013 tomorrow I'm going to try another mastercard.. are we sure that an italian mastercard will do for corsair? or express replacement don't work in italy/europe? Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted November 4, 2013 Administrators Share Posted November 4, 2013 Express replacement does indeed work in Europe. I'd also recommend talking with your credit card company. They should be able to tell you why it failed. Link to comment Share on other sites More sharing options...
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