kyorjhay Posted October 20, 2013 Share Posted October 20, 2013 This is my second H100i, I received this replacement last month September 17, 2013. This unit lot number is 13369432. Apparently my second unit has leaked! Frustrating on my side because it almost hit my video card and motherboard! :eek::mad: I notice that there something liquid on the floor, where my CPU Case placed in. I thought it just a water that accidentally I drop or what. Then when I smell it I know it’s not typical normal water, and I checked it the h100i on my PC. That’s it! I noticed there was a leaked on the tube of my unit. Is there anything that I can refund my money since this is my second replacement unit and I feel bad about that h100i is not good quality for a long run. I’m from Philippines and the cost of shipment of this item is too expensive. :mad: Note: My first unit is the pump failure and now I got the leaked unit. Its kind a weird because my unit just run for about 1 month and 3 days. Then I get a faulty unit again! :confused: RMA: 6196633 Images: http://i.imgur.com/jEvmKec.jpg http://i.imgur.com/OsNscik.jpg http://i.imgur.com/MOE6ZcI.jpg http://i.imgur.com/83XiMdQ.jpg http://i.imgur.com/yE1pLHj.jpg Link to comment Share on other sites More sharing options...
peanutz94 Posted October 20, 2013 Share Posted October 20, 2013 Is there anything that I can refund my money since this is my second replacement unit and I feel bad about that h100i is not good quality for a long run. I’m from Philippines and the cost of shipment of this item is too expensive. Really sorry to see this. Unfortunatly you'll need to talk to CS about this. If you have your previous RMA number handy you can submit a ticket and also ask for a damage claim form for any hardware that may be affected. If at all possible it would be best to call them on Monday and get this taken care of. Don't worry about any shipping costs, they will take core of them for you since this would be your second RMA. Just be sure to ask about it if they don't catch it. Link to comment Share on other sites More sharing options...
kyorjhay Posted October 21, 2013 Author Share Posted October 21, 2013 o well, bad luck The CS told me the corsair only handled one way shipment with RMA request. I have no choice :(: and luckily corsair is good for all RMAs. another shipment fee again. :(: lol Link to comment Share on other sites More sharing options...
peanutz94 Posted October 21, 2013 Share Posted October 21, 2013 Did you tell them this is the second RMA? Please respond back to your ticket or call CS by phone and let them know and ask for a pre-paid shipping label. They will cover the costs for you. And if they still don't please post your case number here. Link to comment Share on other sites More sharing options...
kyorjhay Posted October 22, 2013 Author Share Posted October 22, 2013 I'm pissed off, I didn't notice your comment and the CS comment in my ticket :( I already sent the H100i with DHL right now. well, I waste another money about this shipment. They put "Shipping URL" on my ticket. Then I already print it out. Since it's already midnight here in Philippines during I talked and see that attachment lately. Then right now, I checked the "Shipping URL" link on my ticket, it's not available now. What was that? :( Allan CS: A prepaid label has been requested as a courtesy. Please allow 1-2 business days for our shipping department to have this processed. It will be forwarded to you once we have the label avaiable. Thank you I dont know about this prepaid label. I also dont know about other process of corsair. I'm hoping that i can refund this shipment, or they will give some other item for a token. :) Link to comment Share on other sites More sharing options...
peanutz94 Posted October 22, 2013 Share Posted October 22, 2013 They provide a shipping lable to make it easy with every RMA. Just print it off and slap it on. But are not pre-paid. However, it looks like they approved your request for a pre-paid label. It would take a day or so to get that ready. Unfortunately you didn't see it before it was too late. I'm not sure there is anything they can do to re-imburse you for the costs, but it never hurts to ask. I would call them if possible. They are open now, Or just reply to your ticket and see if they can help. Link to comment Share on other sites More sharing options...
kyorjhay Posted October 23, 2013 Author Share Posted October 23, 2013 I received a comment with "Allan CS". He said: " I will request for the refund to be made on the shipping costs as a courtesy.", :bigeyes: This give me a joy to my life this morning! :D: I'm hoping this request will approve! :roll: Link to comment Share on other sites More sharing options...
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