ShavedApe Posted October 12, 2013 Share Posted October 12, 2013 This is becoming a little bit of a habit now, I have had to RMA two headsets with you I had to return a faulty ssd drive, a keyboard with bad ghosting issues and now a cooler than cant even out last most stock coolers that are given free. I honestly thought corsair stood for quality but right now I dont mind telling you that doesnt feel like its the case here at all. To return the item to you considering its weight will clearly not be cheap and I am really not happy about yet another corsair product failing this is not acceptable at all. Link to comment Share on other sites More sharing options...
wytnyt Posted October 12, 2013 Share Posted October 12, 2013 airing grievances here will require several channels before reaching the proper person that can help you,a rma or calling them will be speedier for you.,,,and not to worry corsair has great return support and they will certainly take care of you. sorry for all the bad luck... Link to comment Share on other sites More sharing options...
peanutz94 Posted October 12, 2013 Share Posted October 12, 2013 Shaved ape, please contact CS and explain all the issues you have been having. Be sure to ask if there is some why they can help you with the shipping. I'm willing to bet they will. But either way , you'll need to discuss these concerns with them. Most of your questions can't be handled here in tech support. If you have the ability to call them, that would definitely be the best way. Link to comment Share on other sites More sharing options...
ShavedApe Posted October 12, 2013 Author Share Posted October 12, 2013 Thanks guys as you can imagine I am now fairly familiar with the RMA system and have now requested an RMA. I guess I just needed to vent really as this is getting silly I keep putting my trust in Corsair products and keeps back firing on me. Link to comment Share on other sites More sharing options...
peanutz94 Posted October 12, 2013 Share Posted October 12, 2013 No worries. I completely understand. Need a hug? :P Seriously, needing to vent happens. We are all human ya know. :) Link to comment Share on other sites More sharing options...
ShavedApe Posted October 14, 2013 Author Share Posted October 14, 2013 Well my RMS was approved but no help with the postage at all. This is a complete joke this company goes from bad to worse for me. They dont even bother commenting on the RMA they just approve it. I thought they had good customer service. Good customer service usually requires communication. If I had a customer that had had as many problems as I have I would at least apologize they cant be arsed to even do that. Link to comment Share on other sites More sharing options...
peanutz94 Posted October 14, 2013 Share Posted October 14, 2013 Shaved Ape, most of the system is automated now. You can call in to CS and ask them about the shipping costs. But generally you would be responsible for shipping unless the unit is less than 30 days old or you have had multiple RMA's. Link to comment Share on other sites More sharing options...
ShavedApe Posted October 14, 2013 Author Share Posted October 14, 2013 Shaved Ape, most of the system is automated now. You can call in to CS and ask them about the shipping costs. But generally you would be responsible for shipping unless the unit is less than 30 days old or you have had multiple RMA's. I have had multiple RMA's see first post Link to comment Share on other sites More sharing options...
ShavedApe Posted October 14, 2013 Author Share Posted October 14, 2013 Seriously this is getting beyond a joke. I have had to return 2 faulty ssd drives although they where only a couple of weeks old so I returned them to the retailer for a replacement over the counter. 2 headsets returned to you for RMA and for different reasons just incase you think its my fault they broke. Both of those where well under 12 months old. I have a keyboard that took at least 6 months for a firmware update to fix severe ghosting issues. Now I have a h100 hydro cooler that was not cheap to start with that couldnt even outlast a cheap stock cooler and lasted just over a year! To say I am disappointed is an understatement and it seems like although people rave about how good your customer service is I cant talk to a human being and at no point have I received any sort of apology. I love corsair products and foolishly I buy them thinking that the last one was just one of those things but since its now 6 items that I have had issues with, I actually thought it was less but my parter reminded me of a a couple more. I have to ask what passes for quality control with corsair and where is this so called great customer service everyone talks about. I have put in a request to RMA my h100 ticket number 6184566 and it was accepted but again I am expected to pay the postage and not even a small message to respond to my concerns. I mean seriously? this passes for customer service and is considered good? Link to comment Share on other sites More sharing options...
peanutz94 Posted October 14, 2013 Share Posted October 14, 2013 Sorry, i read alot of posts every day. You can either try sending a reply to your ticket,or calling in. But calling in and talking with someone would really be the best option. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted October 14, 2013 Administrators Share Posted October 14, 2013 It looks like you have already talked to customer service via the live chat and they're arranging a call tag. Link to comment Share on other sites More sharing options...
ShavedApe Posted October 14, 2013 Author Share Posted October 14, 2013 Yes this was arranged today, calling the USA from the UK is not really an option considering the long wait times. Especially if the live chat is anything to go off I almost forgot the window was open it had been open that long. Still not happy with how this was originally dealt with or that this seems to be a recurring theme with corsair products. Link to comment Share on other sites More sharing options...
ShavedApe Posted October 16, 2013 Author Share Posted October 16, 2013 Now 2 days later and I still havent received any details as to how I arrange UPS to pick up the cooler? I tried to contact UPS but they told me I need an account number and billing post code from corsair. Have to say right now you are excelling yourselves at customer care or the lack of well done! Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted October 16, 2013 Corsair Employees Share Posted October 16, 2013 Hello Shaved, It looks like you were able to contact our CS team via live chat 10 minutes after you posted this comment. UPS is currently processing our request and I do see that we have marked this request as a high priority. We want to make sure you are taken care of and within a timely manner. Regardless, communicating through your ticket from here will be the best option because Customer Service will be notified whenever you make a comment or ask a question. Link to comment Share on other sites More sharing options...
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