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Can't request RMA - Product number not on record


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I've a 1866MHz 2x8GB kit of Vengeance RAM. One of the sticks is faulty and has multiple errors under testing with Memtest86+.


However, I can't make an RMA because there are no search results for the product number.


The product number is :- CMY16GX3M2A1866C9


Help please!





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  • Corsair Employees



Yes, sometimes our support system can be a bit buggy. Request the RMA again but instead select any available part number by clicking the magnifying glass. Once a part number is selected, input the "My problem is not listed" option and enter in the correct part number in the problem description (CMY16GX3M2A1866C9.)


Please let me know if this helps and a TS rep should receive your ticket and have it processed within 2 business days. Otherwise, feel free to call in our TS line so that our reps can process your ticket with you on the phone.

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