SP2500 issue RMA and Return Postage Query

[LeoneUTD]

Hi there,

 

I've been a Corsair fan for many years and have a lot of Corsair products, had zero issues till recently.

 

Had my SP2500 unit for around a year and is now malfunctioning, speakers make a loud crackling noise the remote screen flickers and the unit shuts down and will not restart. If I leave it for a few hours disconnected from the power socket it sometimes starts up again. Then after a period of time (varies) it malfunctions again.

 

Anyway I have an RMA open (Ticket 6139793) but would like to know what needs to be sent back. I ask because I'm from Australia and its gonna be pretty pricey to send the whole unit back.

 

Was also wondering if a Remote switch over could solve the problem (would solve the high postage cost).

 

Thanks in advance.

[Toasted]

Have you tried a different power cable and socket?

[LeoneUTD]

Can see what you were thinking Toasted, But tried a few different power points around the house, and my PC power supply cable no go.

[Toasted]

It sounds like there is a problem somewhere. It might the remote or the unit itself.

 

I'd suggest you contact technical support via phone and ask for more assistance as i have limited knowledge regarding the SP2500.

 

You can contact technical support using Skype by calling their toll-free number on their website.

 

Their hours of operation in Australia (AEST) is 1:30AM-11:30AM.

[LeoneUTD]

Thanks for your help toasted