megamanrj Posted October 6, 2013 Share Posted October 6, 2013 Hello Corsair, i have a big problem here and i am getting pretty upset about corsair I live in Brazil, Salvador - Bahia About 1,5 years ago i bought h80 in a store and works fine then started the fan problem (WORKS at 100% speed) as i saw in corsair forums, it was a problem. Then , this year, i decided to buy a H80i after 3 month using: disappointment my green led stop running I wonder know where are the corsair quality? So i decided to go to the store that i bought, and they told me they cant refund me what i have to do? RMA my H80i? i don´t have enough money to send my h80i to you (costs about $60, AND YOU DON´T REFUND.. ) and i will have my pc disable because i dont have another cooling to use in my cpu processor .. what will i have to do???? Thanks for the good corsair quality! sorry about irony I think i am going to buy similar products from other companies, because i didn´t got a good quality water cooling product! MY PROBLEM IS SIMILAR TO THIS GUY HERE http://www.youtube.com/watch?v=p4mpS0xpgXs I am sending my screens about the firmwares i tried to fix.. I hope you can solve my problem And sorry about my bad english, but i guess you can understand Thanks.. Link to comment Share on other sites More sharing options...
wytnyt Posted October 6, 2013 Share Posted October 6, 2013 most led issues are a problem within the software and not the cooler the cooler still performs as the led is just a indication of personal settings. Link to comment Share on other sites More sharing options...
JKeifer Posted October 6, 2013 Share Posted October 6, 2013 That's like saying, "It's unimportant that the navigation system in your Lexus doesn't work. The car still gets you from point A to point B, doesn't it?" My point is that the H80i is a system and all of its component parts should work properly or the customer will be unhappy. I decided to go back to air cooling for software problems related to the H80i system I purchased. Link to comment Share on other sites More sharing options...
wytnyt Posted October 6, 2013 Share Posted October 6, 2013 comparing a led to a navigation SYSTEM is a bit asinine,dontcha think? i was simply trying to offer the op a little ease of mind but im sure your useless bit of info was also important.......some how:roll: Link to comment Share on other sites More sharing options...
megamanrj Posted October 6, 2013 Author Share Posted October 6, 2013 most led issues are a problem within the software and not the cooler the cooler still performs as the led is just a indication of personal settings. you´re right, but i am not sure about corsair quality! 2 watercoolers, 2 problems.. in my opinion, you have to buy a product and you dont need to have problems... I bought 2 products Got 2 problems I am asking to you now, if you were me.... will you buy another corsair product? Poor quality product, If it´s a software problem, where is the solution? too many problems here, no one solved, only if you RMA to corsair... i think will have to spend about $60 to send to Warranty, and the product costs $109.99 In Brazil, these products are much more expensives (about $200,00) We dont have a good support here. so corsair could have to sell better products in a better quality many people here don´t know where to solve their problem Will i have to send my h80i to corsair and lost about 60$ just to get a newer h80i product? I am pretty scared i will have and i will have to buy another product, because i dont have another cpu cooling to work on my pc! I will lose 60$ + 50$ (air cooler) and wait about 1-2 months to get a newer or repaired corsair product! Thank you so much! ... Link to comment Share on other sites More sharing options...
wytnyt Posted October 6, 2013 Share Posted October 6, 2013 you can request a advanced rma from corsair and then they send the new cooler to you first so theres no downtime in all fairness tho,many of your concerns are of no fault of corsairs,that being limited support,higher cooler prices,longer wait times,higher freight all of these are uncontrollable by corsair considering where you live. as stated they are working on the software end of this and do have great support so im not sure what more can be expected from them. i have many of their products and have always been treated very well by them and the same will be given to you. their closed today but expect a response tomorrow and they will take care of things for you... Link to comment Share on other sites More sharing options...
megamanrj Posted October 7, 2013 Author Share Posted October 7, 2013 you can request a advanced rma from corsair and then they send the new cooler to you first so theres no downtime in all fairness tho,many of your concerns are of no fault of corsairs,that being limited support,higher cooler prices,longer wait times,higher freight all of these are uncontrollable by corsair considering where you live. as stated they are working on the software end of this and do have great support so im not sure what more can be expected from them. i have many of their products and have always been treated very well by them and the same will be given to you. their closed today but expect a response tomorrow and they will take care of things for you... I guess you are right, but i got some problems, i hope corsair can solve my problem, maybe it's a bad luck I bought another corsair product because in my opinion and i hope still be the best company, i have other products too... but water cooling is giving me headaches! Link to comment Share on other sites More sharing options...
megamanrj Posted October 8, 2013 Author Share Posted October 8, 2013 Good morning, can i have me some answer? what i have to do? i need some support help... Link to comment Share on other sites More sharing options...
Toasted Posted October 9, 2013 Share Posted October 9, 2013 You can try older versions of the LINK software to see if you can get the Green L.E.D. working. Link to comment Share on other sites More sharing options...
megamanrj Posted October 9, 2013 Author Share Posted October 9, 2013 You can try older versions of the LINK software to see if you can get the Green L.E.D. working. i have done this before, but i´ll try again fw 1.05 Same problem =/ Link to comment Share on other sites More sharing options...
megamanrj Posted October 10, 2013 Author Share Posted October 10, 2013 Still waiting for ramguy solution Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted October 11, 2013 Corsair Employees Share Posted October 11, 2013 Hello Megamanri, My apologies for the delayed response. I understand where you are coming from, which is why I recommend we replace your H80i. I will be more than happy to arrange prepaid shipping so that you need not worry about the ridiculous shipping rates from country to country. Please go to http://corsair.force.com/ and create an account with us so that we can replace your Hydro Cooler. Link to comment Share on other sites More sharing options...
megamanrj Posted October 11, 2013 Author Share Posted October 11, 2013 Thanks RAM GUY I oppened a ticket yesterday and i am waiting for the anwswer! comming here when the solution is done Link to comment Share on other sites More sharing options...
Toasted Posted October 12, 2013 Share Posted October 12, 2013 Post your ticket # here for RAM GUY. Link to comment Share on other sites More sharing options...
megamanrj Posted October 15, 2013 Author Share Posted October 15, 2013 Ops.. sorry.. i already received the RMA but it´s not the prepaid :/ the ticket #6181978 Link to comment Share on other sites More sharing options...
megamanrj Posted November 14, 2013 Author Share Posted November 14, 2013 Hello RAM GUY, my H80i has already arrive in Corsair, since november 6th, and I am still waiting for some answer about the RMA, can you help me please? Link to comment Share on other sites More sharing options...
masse70 Posted November 14, 2013 Share Posted November 14, 2013 Hello Megamanri, My apologies for the delayed response. I understand where you are coming from, which is why I recommend we replace your H80i. I will be more than happy to arrange prepaid shipping so that you need not worry about the ridiculous shipping rates from country to country. Please go to http://corsair.force.com/ and create an account with us so that we can replace your Hydro Cooler. Hi I just got a similar problem just out of the blue without updating or touching anything regarding software/firmware. My H80i pump led has just lost the blue led colours totally. I can only change colours when i move the red and green sliders within the Link software, but the blue one doesnt change anything at all. I run the latest Link software and Win 8.0. Is it RMA only or can this be fixed via soft/firmware? Link to comment Share on other sites More sharing options...
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