500r Front Audio Jacks

[bdazla]

I was hoping someone could help.

 

My PC no longer recognizes when I connect my headphones or mic to the front audio connectors. The headphones work when I plug them in but when i remove them my speakers do not work.

 

I have the ROG Realtek drivers to get the speakers to work i have to select the 'Make front and rear panel play simultaneously' then switch back to 'Mute the rear output device, when headphone is plugged in.

 

I used to get the notification when the headphones were plugged in out but not anymore. I'm not sure if this is an issue with the case jacks or something else.

[peanutz94]

I don't believe so. They would either work or not. Sounds more like a windows setting or something within your audio software.

[bdazla]

I just re-installed windows and it's not a software issue. The audio works fine when I plug out the case HD Audio. When its connected the PC believes that there are headphones plugged in even when that is not the case and therefore I cannot use my speakers.

 

Can you purchase a new from panel?

[peanutz94]

You can , yes. However if your case is still under warranty, just use the link on the left to request an RMA and let them know you need the front I/O panel. They will send you one pretty quick.

 

It would be part number CC-8930017

http://www.corsair.com/us/parts/case-parts/carbide-500r-case-front-i-o-panel-all-cables-and-connectors.html

[bdazla]

Thanks mate appreciate the assistance, I got the case refurbished from Corsair so I just ordered the part. I noticed when i saw the part picture that i'm missing the silver part of the connector for the headphone port which is causing the problem.