bigredletterday Posted October 1, 2013 Share Posted October 1, 2013 I recently had a new gaming rig built, with these specs: Case COOLERMASTER ELITE 311 BLUE CASE Processor (CPU) Intel® Core™i5 Quad Core Processor i5-4670K (3.4GHz) 6MB Cache Motherboard ASUS® Z87M-PLUS: m-ATX, USB3.0, SATA 6.0, XFIRE Memory (RAM) 8GB KINGSTON HYPER-X GENESIS DUAL-DDR3 1600MHz, X.M.P (2 x 4GB KIT) Graphics Card 2GB NVIDIA GEFORCE GTX 770 - 2 DVI, HDMI, DP - 3D Vision Ready 1st Hard Disk 120GB KINGSTON V300 SSD, SATA 6 Gb (450MB/R, 450MB/W) 2nd Hard Disk 1TB 3.5" SATA-III 6GB/s HDD 7200RPM 32MB CACHE DVD/BLU-RAY Drive 24x DUAL LAYER DVD WRITER ±R/±RW/RAM Memory Card Reader INTERNAL 52 IN 1 CARD READER (XD, MS, CF, SD, etc) + 1 x USB 2.0 PORT Power Supply CORSAIR 650W VS SERIES™ VS-650 POWER SUPPLY Processor Cooling Super Quiet 22dBA Triple Copper Heatpipe Intel CPU Cooler Extra Case Fans 1 x 12CM Black Case Fan (configured to extract from rear/roof) Sound Card ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD) USB Options MIN. 2 x USB 3.0 & 4 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS Windows 8 Professional 64 Bit Surge Protection 6 Socket Compact 2M UFO Surge Protector The rig repeatedly cuts out during game play - restarting and displaying the Asus Anti-Surge Protection message on reboot. It originally had a 550W Corsair PSU, so i sent it back and the shop upgraded it for a 650W Corsair saying the rig might be at the top end of power usage ona 550W PSU. The problem persisted, so i sent it back again and they installed a new Corsair 650W, claiming that the two previous Corsair units had been part of a bad batch, and they were now confident the problem had been solved. As soon as i got it gaming again the reboot-asus anti surge problem reared its head again. It comfortably passes any stress test i throw at it (Fur Mark,Prime 95, Memtest, etc), and only cuts out during gameplay (e.g. Rome 2, Tom Clancy Blacklist, GTA IV, Company of Heroes 2). Even drastically lowering the graphics settings within games doesn’t prevent the problem. So, I'm at my wits end and trying to get the manufacturer to take the unit back and give me a refund. They're not eager to do this, claiming that they can't recreate the fault at their end so it must be something my end/something i what I'm doing. So, my question is, does anyone have any ideas on what's causing this? I've tried different plugs on different circuits in my house (thus eliminating my own house wiring as an issue), the PC passes a range of stress tests, it's had three different PSUs in it, and it reboots even when i disable the Asus Anti-Surge system. So, what's going on? Could the motherboard or GPU be faulty? Is there some odd hardware clash between, for instance, the 770 and the asus, or the corsair and asus? Link to comment Share on other sites More sharing options...
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