StupendousYappi Posted September 25, 2013 Share Posted September 25, 2013 Hello. I have two sets of "TWIN2X4096-6400C5 G" 2x2gb ram (for a total of 8gb in four sticks). They are both the same part number, but different lot numbers. When I first placed my support ticket, I found the website does not allow one to enter multiple instances of the same part number on the same ticket using the "Add Another Product" button (it took me forever to figure out why I was being told to "please use a different part number".) I decided to put this information (including both lot numbers) in the ticket description, rather than juggle two tickets at a time. I also thought it might be easier for the support staff, since one case is better than two! When my RMA was approved, I added a comment, asking to clarify that the RMA applies to both sets of ram. The answer I got says yes, but then refers to my ram in the singular. "A 2x2gb kit" rather than "2x2gb kits", which is confusing. So I added another comment clarifying that it is two sets of ram, referring to the ticket description for the second lot number, and again asking if it was for two sets of ram. That was yesterday morning, and I still haven't heard back. Since I am off work today, this is a good day to ship out the RMA. So I thought I would ask here: Does my RMA apply to both sets of 2x2gb memory (and can I ship them both in the same box), or do I need to place a new ticket for the second set? The lot number for the second set is in the ticket description. Link to comment Share on other sites More sharing options...
This topic is now archived and is closed to further replies.