themulac Posted September 18, 2013 Share Posted September 18, 2013 Hi folks, Weird one with these speakers I've had for around 2 years now. I moved house recently and when packaging them up made sure they were bubble wrapped etc and working perfectly before the move. Upon unpacking in my new place plugged everything in as normal, hooked up power etc...and...pushed the button on remote and...nothing. nada. zip :( I got a replacement remote from Corsair which arrived yesterday and plugged it all in and...nothing :( So now I am turning to you esteemed people for suggestions – all i can think of is the subwoofer itself is busted but that would not mean the remote wouldnt even turn on, right? Or its the power supply but its a standard 3 pin cable used for most psu's... Help! I have a $250 paperweight :( Thanks! Link to comment Share on other sites More sharing options...
Toasted Posted September 18, 2013 Share Posted September 18, 2013 I think it may be the power supply. Have you tried a different power cable? Unfortunately, the SP2500 have a two year warranty. Link to comment Share on other sites More sharing options...
themulac Posted September 18, 2013 Author Share Posted September 18, 2013 Yeah thats my worry :( Guess all i can do is take the psu out. Yes tried a second power cable. Is it even possible that the power supply just dies like that?? Thanks for the response btw. Link to comment Share on other sites More sharing options...
Toasted Posted September 18, 2013 Share Posted September 18, 2013 If its out of warranty for a short time e.g. a month, I would contact them via phone and ask if it is possible for them to replace it for you. You can call them using Skype by calling their tollfree number on their website. Link to comment Share on other sites More sharing options...
themulac Posted September 24, 2013 Author Share Posted September 24, 2013 Hi there, I have not heard anything about this raised ticket and been more than a week - please revert asap as this service is terrible :( Link to comment Share on other sites More sharing options...
Toasted Posted September 24, 2013 Share Posted September 24, 2013 Contact customer service via phone and ask. You can contact customer service using Skype by calling their toll-free number. Link to comment Share on other sites More sharing options...
themulac Posted October 9, 2013 Author Share Posted October 9, 2013 Got my replacement RMA yesterday! Thanks :) One question - i want to hook them up to my HTPC which is connected to my tv (obviously). Whats the easiest and best way to do this? Thanks! Link to comment Share on other sites More sharing options...
Toasted Posted October 10, 2013 Share Posted October 10, 2013 You can try the AUX1 port and plug the other end into a headphone port on the HTPC. Link to comment Share on other sites More sharing options...
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