brokenslinky Posted September 15, 2013 Share Posted September 15, 2013 I ran through the upgrade guide to update to the latest 1.2.7 firmware on my Voyager Air, the system responded as normal with the wireless light flashing for around 5 minutes, the light stopped flashing after some time and now the drive is unreachable. I left the drive for around 2 hours before trying some other methods of recovery, I tried the reset button and also tried connecting via USB however the drive no longer appears. Is there a way for me to hard reset the device, or reflash the firmware, or is this an RMA issue? Many thanks. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted September 16, 2013 Corsair Employees Share Posted September 16, 2013 Turn the drive off and on to reset it. If you're already done this, there's no other way to reset the drive. Please submit a ticket for RMA. Link to comment Share on other sites More sharing options...
warmmilk Posted December 26, 2013 Share Posted December 26, 2013 Sorry to bring up an old thread, but I'm in a similar situation. My Voyager Air died (not after firmware, just turned it on a few days ago and I can't read anything off the drive). To submit an RMA ticket Corsair requires you to select the product family and product series. I can't find Voyager Air in any of the categories... So how exactly do I submit an RMA ticket for it? Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted December 27, 2013 Administrators Share Posted December 27, 2013 Product Family: Flash Product Series: Any Link to comment Share on other sites More sharing options...
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