Narcio Posted September 14, 2013 Share Posted September 14, 2013 I sent my defective K95 keyboard back for service / replacement quite a while ago. I opened a ticket on June 26th and I sent it back in early July, so it was probably received by mid July at the latest. It has been in "Processing" since then. I sent another message to the ticket asking for an update since it had been over a month since I last heard anything, but no response. I have been without the keyboard for all of this time, and wondering roughly how long it will take and if I will get some additional time back on my warranty for these months I've been without it. This seems like far too long for warranty service to take. Link to comment Share on other sites More sharing options...
peanutz94 Posted September 15, 2013 Share Posted September 15, 2013 Yeah, thats definitely not normal for them. It would be best if you could call into their toll free line and they would be able to find out why it got stuck. Most of the system is automated and every once in awhile tickets get stuck or put into the wrong que. The only other possible explanation would be if they were out of stock of the K95's and are waiting another shipment. But if you give them a call they would be able to tell you exactly where it's at. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted September 18, 2013 Corsair Employees Share Posted September 18, 2013 Hello, Sorry about the delay. Peanutz is correct, I have just confirmed that we are out of shipping stock for the K95. However, once the K95 is available, you will be notified and sent a replacement as soon as we can. Thank you for your patience. Link to comment Share on other sites More sharing options...
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