Hawkeye1 Posted September 14, 2013 Share Posted September 14, 2013 My SECOND pair of V2000s has just developed a crack in one of the arms. The last one (RMA# 5624620) I had replaced in February due to cracking of both arms in the same place many people had theirs crack. I had to pay return shipping to ship a faulty product back to them in order to receive another pair of the same product that just cracked. This is all due to typical, normal use. I've never dropped, thrown, or put either pair under abnormal stress at any time. How Corsair thinks the plastic they had the arms built from was going to hold up over time is beyond me. Or perhaps they don't care and just wanted to push something out the door to get money. Again, this is the second pair that has cracked under normal, typical use. I was assured last time that the ones that cracked were a bad batch and this would not happen again. I will not pay again to have these replaced, unless I'm paying to replace them with a new headset from a competitor. If Corsair wants my consideration for the purchase of any new products in the future, they'll replace these at no cost to me. I will not give them my CC info so they can put a hold on the money I do not reserve for RMA's. Let me make this clear to Corsair, since they don't seem to get it: I purchase quality products once, and only once, with the intent on getting good use out of them for years. I do not purchase anything that I suspect will only be good for a short time or is disposable. So far, of the Corsair products I've purchased (V2000 headset, TX750 V2 power supply, Corsair Link, Corsair H100, Corsair SP120 "high performance" fans) I've only had 2 products that weren't unsatisfactory or didn't need replacement (yet; the power supply and the H100). Everything else has been utterly useless and not as described (Link; went back to using Asus Suite), broken due to poor manufacturing specifications (V2000, two of them now), or not worth the money (SP120s; way too noisy, replaced with Noctua 120s). Corsair, I'm going to attempt at another RMA. If my experience is not exceptional and my headset not replaced no cost to me, I will let them break and take my business elsewhere for all future purchases of any hardware. And yes, I had my eye on a few Corsair products for future modifications/upgrades to my system, the first being the Air 540. I also was investigating some Corsair PSUs and weighing them against competitors products. Don't make me walk away from your products forever. Edit: New ticket number is 6114293. Link to comment Share on other sites More sharing options...
Toasted Posted September 14, 2013 Share Posted September 14, 2013 I'd suggest you contact customer service via phone and tell them your replacement headset has cracked. They usually cover shipping both ways if it has been replaced before via them. You call them using Skype by calling their toll-free number. Link to comment Share on other sites More sharing options...
Hawkeye1 Posted September 14, 2013 Author Share Posted September 14, 2013 I'd suggest you contact customer service via phone and tell them your replacement headset has cracked. They usually cover shipping both ways if it has been replaced before via them. You call them using Skype by calling their toll-free number. In my experience, I usually get a better, faster response contacting them here. Besides, support is currently closed, so I probably won't get a response til Monday. Already have a replacement headset picked out (Sennheiser PC350 SE's). At this point, I am so thoroughly upset and done with Corsair that even if I do get a replacement at no cost, I'll probably just sell them immediately to recoup my losses. It just seems like nearly every product I've gotten from them has been utter garbage or just barely meets a satisfactory grade. The concepts that Corsair has and the ideas behind the products are great, but execution is abysmal. -My SP120 HPE's were far too noisy, only came 3-pin at the time (who does that?), and spin nearly 1000 rpm faster than my Noctua's to get nearly the same temps. Plus they buzzed. A lot. -Corsair Link was just an absolute train wreck. Aside from the issues with Intel RST(e), compatibility issues with many fans, and voltage fluctuations and bad readings due to poor interaction with other system and software monitoring utilities, the damn thing didn't even work well. It always froze or crashed, or simply stopped monitoring what it was supposed to. It never controlled fans properly or detected the proper temps. It was buggy. The lighting node never worked right. Every update only made new problems, and that's if you didn't brick your command module by trying to update the FW in the hugely roundabout way that Corsair had you do it (scouring the forums to for a vaguely referenced SW version download link, and then the hard-to-find FW links, then finally uninstalling the old SW and installing the new hoping it played nice). This thing was an utter disaster and I'm still very, very upset that I can't get a refund for it. What a load of cow dung. -Vengeance 2000s are pretty decent headsets, especially for the price, if you can look past the fact that they had inadequate drivers and software at first (Xear was bad, just bad) and the fact that they all seem to crack one way or another due to normal usage. Hope you planned on buying new ones or paying for an RMA in a few months. All these things have made me suspicious of my TX750 V2 and my H100. They both seem solid (for now) and were good concepts and work well. Of course, Corsair had to screw all that up by messing with them and trying to integrate them with Link. Regardless, I'm looking into replacing both relatively soon before my luck runs out. Link to comment Share on other sites More sharing options...
peanutz94 Posted September 15, 2013 Share Posted September 15, 2013 In my experience, I usually get a better, faster response contacting them here. Besides, support is currently closed, so I probably won't get a response til Monday. You won't get an answer here until at least Monday here too. But i would seriously call them on the phone and speak to a real person and tell them all of this. I'm sure they will do their best to make it right. Link to comment Share on other sites More sharing options...
Hawkeye1 Posted September 16, 2013 Author Share Posted September 16, 2013 RMA has been processed for standard replacement (10:49 PM PST, 9/15/13). I even added notes to let the CSR know that this was the second pair that cracked like this. Corsair, it's cute that you think that I'm going to pay to ship these back again. Not happening. I'd rather let them break fully and chalk it up to lesson learned never to buy a Corsair product again. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted September 17, 2013 Administrators Share Posted September 17, 2013 Hawkeye1, I've poked the agent handling the ticket and he's setting up the pre-paid shipping label for you since this is your 2nd RMA for the headset. Link to comment Share on other sites More sharing options...
Hawkeye1 Posted September 18, 2013 Author Share Posted September 18, 2013 Hawkeye1, I've poked the agent handling the ticket and he's setting up the pre-paid shipping label for you since this is your 2nd RMA for the headset. Hasn't updated. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted September 19, 2013 Corsair Employees Share Posted September 19, 2013 Hasn't updated. If you have not received an email with the prepaid shipping label tomorrow, let me know. Link to comment Share on other sites More sharing options...
Hawkeye1 Posted September 28, 2013 Author Share Posted September 28, 2013 If you have not received an email with the prepaid shipping label tomorrow, let me know. Shipped and received at Corsair today. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.